Senior Systems & Network Engineer - MSP
Senior Systems & Network Engineer at MSP infinIT, acting as the highest escalation point for complex client infrastructure issues across Windows Server, networking (SonicWall/Meraki/Ubiquiti), virtualization (Hyper-V/VMware), Microsoft 365, and VoIP, while leading projects and mentoring junior technicians. Onsite in Cleveland or Warren, OH.
- Compensation
- Not disclosed
- Location
- Cleveland, United States
- Work setup
- Onsite
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Network engineering
- Posted
Skills
Must have
- Must currently reside within a 30-mile commuting radius of Cleveland, OH or Warren, OH
- 5+ years in Windows Server/network engineering, ideally in an MSP or SMB IT environment
- Experience with Microsoft 365
- Experience with Hyper-V and VMware virtualization
- Willingness to mentor junior technicians and support team development
- Clear communication with both technical staff and clients
Nice to have
- Experience supporting SonicWall, Cisco Meraki, or Ubiquiti networking equipment
- Experience supporting VoIP systems
- Experience working in a Managed Services Provider (MSP) environment
- Experience with Azure infrastructure
- Experience with ConnectWise and Datto RMM is a plus
- Experience using AI-assisted tools for scripting, documentation, or troubleshooting workflows
- Certifications: CompTIA Network+, Security+
- Certifications: Windows Server
- Certifications: Office 365
- Certifications: Cisco CCNA
- Certifications: SonicWall SNSA, SNSP, or SMAA
Full description
About the role
Must currently reside within a 30-mile commuting radius of Cleveland, OH or Warren, OH. This position is not remote and does not offer visa sponsorship.
infinIT is seeking a Senior Systems & Network Engineer who enjoys solving complex technical problems and being the highest-level escalation point. This role is designed for a highly capable engineer who is strong in Windows Server environments and comfortable working across networking, virtualization, and cloud technologies.
You will serve as a senior technical resource within our Service Delivery team, leading escalations, supporting infrastructure projects, and mentoring other engineers. This position requires strong troubleshooting skills, ownership of technical challenges, and the ability to work complex issues to completion.
The Senior Systems & Network Engineer works closely with the Service Delivery Manager and helps strengthen the technical capabilities of the entire Service Delivery team through mentorship, guidance, and technical leadership.
What Success Looks Like in This Role
- Complex infrastructure issues are resolved efficiently
- Infrastructure projects are planned and executed successfully
- Junior technicians grow through mentorship and technical guidance
- Client environments become more stable, secure, and well-documented
Key ResponsibilitiesTechnical Leadership
- Serve as the primary escalation point for complex systems and network issues
- Perform advanced troubleshooting and root cause analysis across server, network, and virtualization environments
- Take ownership of critical issues and ensure they are resolved completely
Systems & Infrastructure Engineering
- Design, implement, and support Windows Server environments across client networks
- Manage virtualization platforms, including Hyper-V and VMware environments
- Support Microsoft 365 cloud services
Networking
- Support firewall and switching platforms such as SonicWall, Cisco Meraki, and Ubiquiti
- Troubleshoot routing, switching, VPN, and connectivity issues
Project Engineering
- Lead infrastructure projects including server deployments, migrations, network upgrades, and cloud integrations
- Work with vendors and manufacturers to troubleshoot issues and implement solutions
Telephony Systems
- Assist with deployment and support of 3CX, Switchvox, Netsapiens, and Microsoft Teams Phone
Documentation & Standards
- Maintain accurate documentation within our documentation platform
- Contribute to technical standards and best practices across client environments