Senior Systems Support Analyst & Systems Support Analyst

Salary: Level 5 and 6, $108,848 – $137,399 pa plus super

About Us

The Insurance Commission of Western Australia is a state-owned Government Trading Enterprise that provides motor injury insurance to 2.7 million Western Australian motorists and manages the self-insurance arrangements of the Western Australian Government. The Insurance Commission is a major self-funded statutory authority at the heart of the Western Australian community.

The Opportunity

We are excited to offer permanent opportunities for Senior Systems Support Analysts and System Support Analysts.

As Senior Systems Support Analyst

You will play a key role in maintaining the reliability, security and performance of the Insurance Commission’s critical business applications and services. You will provide technical leadership across complex systems, manage critical incidents, lead root cause analysis, and drive continuous improvement initiatives that enhance system stability, resilience and user experience. Working closely with stakeholders, vendors and technology teams, you will support system upgrades, enhancements and releases while ensuring solutions align with business needs and governance requirements.

In addition, you will lead a small team of Systems Support Analysts, providing coaching, mentoring and technical guidance to foster a high-performing and accountable team culture. Through your leadership, you will build capability, encourage innovation and continuous improvement, and help deliver reliable, customer-focused technology services that support organisational success.

As Systems Support Analyst

You will be responsible for maintaining the reliability, security and performance of the Insurance Commission’s critical business and financial systems. In a collaborative and customer-focused environment, you will provide advanced application support, resolve complex incidents, lead root cause analysis and contribute to continuous improvement initiatives that enhance system performance and service delivery.

Working closely with business and technology teams, vendors and stakeholders, you will support system upgrades, releases and enhancements, coordinate testing activities, and help ensure technology changes are implemented effectively. Your work will improve service quality, reduce risk, increase operational efficiency and ensure business-critical systems remain secure, available and aligned with organisational needs and industry best practice.

For further information about the role, you can view the attached Job Description Form (JDF) or contact Smarajeet Mahapatra, Head of Technology Transformation (08) 9264 3561.

About YouSenior Systems Support Analyst

You are an experienced and customer-focused technology professional with a passion for delivering reliable and high-quality ICT services. You combine strong technical capability with well-developed leadership skills and enjoy supporting, mentoring and developing others to achieve their full potential.

You understand that great technology services are built on collaboration, effective stakeholder engagement, proactive service management and a commitment to continuous improvement. You are comfortable leading technical discussions, managing complex issues and influencing positive outcomes across both business and technology teams.

Systems Support Analyst

You are a customer-focused ICT professional who is passionate about delivering reliable technology services and resolving complex technical challenges. You understand that well-managed business systems are essential to supporting customers, enabling business outcomes and maintaining operational excellence.

You are highly analytical, detail-oriented and proactive, with the ability to troubleshoot issues, identify root causes and implement practical solutions that improve system reliability and user experience. You enjoy working collaboratively with stakeholders and are committed to delivering high-quality outcomes in a dynamic environment.

As part of our Team, you will enjoy

• Flexible working arrangements, including the opportunity to work from home.

• Additional three public service holidays each year plus long service leave after seven years of service.

• Ongoing career development, professional learning opportunities, and support to grow your skills and capabilities.

• Salary packaging options, including novated leasing for a new vehicle.

• Modern workplace including a parents and multi-faith room, conveniently located close to major public transport hubs.

• Complimentary access to onsite wellness facilities, including a gym, sauna and swimming pool.

• Bright and welcoming social spaces with complimentary coffee machines, stunning city and river views, and easy access to a range of dining and lifestyle amenities.

• State-of-the-art end-of-trip facilities to support active and sustainable commuting.

Our commitment to a Diverse and Inclusive Workplace

We are committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

How to Apply

Apply online by clicking the 'Apply for Job' button and provide the following documents in Word or PDF format:

• A detailed CV that clearly outlines the skills and experiences you have gained in relation to the job description; and

• A two (2) page summary outlining the key responsibilities and achievements you have had during your career in the context of the JDF.

• Please, nominate two (2) referees who can provide feedback on your capacity to meet the Work-Related Requirements. At least one of the referees should be your most recent, immediate supervisor.

Applications for this opportunity close at 12.00pm (AWST), Monday, 2 November 2026. Please ensure your application is submitted on time, as late applications will not be accepted.

ICWA may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Appointment Information

In addition to the immediately available position, appointments may be made from this process within a twelve-month period to similar positions that may be permanent or contract, including fixed term appointments with the possibility of extension or subsequent permanency.

Please note that we may elect to engage an external recruitment firm to source additional candidates at any stage of this recruitment and selection process. Any offer of employment is conditional upon the satisfactory completion of pre-employment screening. This includes an Australian Criminal History Check, Entitlement to Work in Australia Check and Verification of Qualification/s (if applicable). Additional role specific checks may also be required (i.e. Working with Children check).

If you require any reasonable adjustments to support your participation in the recruitment process or have questions about the process, please contact our Recruitment Team at human.resources@icwa.wa.gov.au or (08) 9264 3813.

Privacy

The Insurance Commission of Western Australia collects your personal information as part of its recruitment, placement and onboarding processes. This may include information you provide in your application, resume or during assessments, including referee and criminal history checks. For further details on how we handle your personal information, please read our Privacy Policy.