Senior Technical Account Manager
- Compensation
- Not disclosed
- Location
- Australia
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- Not specified
- Category
- Sales
- Posted
Skills
Nice to have
- Technically inclined, problem solver with an understanding or hands-on experience in one or more of the following areas: Roaming VAS Solutions, Signaling Firewalls, Roaming Analytics and Customer Expe
- Track record and proven ability to support the sales team to grow, bookings and profit targets for software license, bookings, maintenance and services.
- Proven ability to support proposals and solutioning for new customers and installed base.
- Deep understanding and hands-on experience on End-to-End 4G & 5G network architecture and interfaces.
- Proficient in designing 4G and 5G
- Good understanding of 3GPP, 5GMRR, GSMA FASG, ETSI NFV specifications.
- Proven experience in managing large accounts from a presales perspective.
Full description
Our Client is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence.
More than 1,000 Telco customers rely on its platforms, which provide advanced analytics solutions, allowing customers to connect deep network and operational intelligence with real-time actions that increase revenue, improve customer experience, and reduce costs.
Headquartered in Silicon Valley, our client has global offices in Australia, Dubai, Germany, Greece, India, Portugal, Singapore and UK with global HC of 1800+.
Position: Senior Technical Account Manager/Senior Presales Consultant
They are seeking an experienced telecommunications professional to join their team as Senior Technical Account Manager. The ideal candidate will have a strong background in the telecommunications industry, with specific expertise in roaming and network security, analytics and core network solutions.
The candidate should have strong technical presales experience in architecting and selling telco network software solutions.
Job Description:
Business Development and Strategy
- Work closely with sales counterparts to build and execute account plans and engagement strategies, identifying opportunities for business growth, up-selling, and cross-selling.
- Proactively influence and define customer requirements in the pre-RFP stage to position our client's strengths.
Client Relationship Management:
- Develop and maintain strong relationships with clients at all levels by understanding their business needs and objectives.
- Deliver day-to-day technical account management with professional support.
- Seek customer feedback on products and services and provide input to the product management team for improvements.
Solution Selling and Value Proposition
- Understand or quickly learn customers' business and related solution requirements.
- Articulate our client's value proposition and technical benefits effectively to a wide range of stakeholders, from C-Level executives to technical/business/operations users.
- Communicate the value proposition of their solutions, considering country-specific business landscapes and trends.
Collaboration and Cross-Functional Engagement:
- Collaborate with Technology, Product, Marketing, and other internal teams to drive client success and lead generation.
- Work closely with internal teams such as product management, delivery, support, and bid management to create proposals or RFP responses with attention to detail.