Senior Technical Program Manager
Senior Technical Program Manager (fully remote, US-based) owning end-to-end enterprise implementations of a healthcare AI product: leading cross-functional delivery, EHR/API integrations, go-live readiness, HIPAA/SOC 2 compliance coordination, and executive stakeholder communication, while mentoring and scaling the TPM function.
- Compensation
- Not disclosed
- Location
- US
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 7+ years
- Category
- Project management
- Posted
Skills
Must have
- Bachelor's degree in a relevant discipline or equivalent professional experience
- 7+ years as a Technical Program Manager or equivalent technical delivery leadership role
- Experience managing large, complex, cross-functional programs with external customer commitments
- Strong technical foundation, ideally prior experience as software engineer or solutions architect
- Ability to interpret architecture diagrams, API specifications, data models, and technical documentation
- Track record delivering enterprise implementations, technical integrations, or large-scale product launches against strict deadlines
- Understanding of enterprise integration environments (EHR connectivity, APIs, data pipelines, security, dependencies)
- Experience leading technical design reviews and translating business requirements into engineering work
- Experience coordinating technical readiness, UAT, deployment planning, go-live, and post-launch support
- Knowledge of healthcare data security and compliance (HIPAA, SOC 2, Business Associate Agreements)
- Customer-facing skills; experience as primary technical contact for enterprise clients and leading executive steering committees
- Outstanding written and verbal communication for executive-level updates
- Strong documentation skills (implementation plans, risk reports, retrospectives, correction-of-error reviews)
- Ownership, accountability, and bias for action
- Comfortable operating in fast-paced, ambiguous environments
- Strong leadership and collaboration; influence stakeholders without formal authority
Nice to have
- Previous experience at a high-performing technology company (Amazon/AWS, Google, Microsoft, Meta or comparable)
- Experience working with healthcare systems, health plans, payers, or other large regulated organizations
- Experience in healthcare revenue cycle management, utilization management, or prior authorization
- Experience implementing AI/ML solutions in production for enterprise customers
- Experience building and scaling a technical delivery or implementation function
- PMP, SAFe, or other project/program management certifications
- Experience preparing correction-of-error documentation and driving operational improvements
- Strong interest in healthcare innovation and applying AI to clinical/administrative workflows
Full description
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Technical Program Manager based in the United States.
As a Senior Technical Program Manager, you will take ownership of complex enterprise technology implementations, ensuring successful delivery from initial customer kickoff through deployment and post-launch support. You will lead cross-functional programs involving Product, Engineering, Data, Clinical, and customer IT teams, keeping projects aligned with committed timelines, scope, and business objectives. Combining strong technical expertise with exceptional program management skills, you will oversee integration architecture, manage delivery risks, and drive critical technical decisions. Acting as the primary point of contact for enterprise customers, you will build trusted relationships with senior stakeholders and ensure transparent communication throughout implementation. You will also establish scalable delivery frameworks, improve implementation processes, and mentor the growing program management function. This is an opportunity to make a meaningful impact on healthcare by helping bring innovative AI solutions into real-world clinical and administrative environments.
Accountabilities:
- End-to-End Program Delivery: Own the complete lifecycle of enterprise customer implementations, from initial kickoff and planning through go-live and post-launch hypercare, ensuring delivery meets agreed timelines, scope, and customer expectations.
- Integrated Program Planning: Develop and manage comprehensive implementation plans across Product, Engineering, Data, Clinical, and customer IT and operations teams. Maintain ownership of critical paths, milestones, dependencies, and delivery commitments.
- Program Governance: Establish and manage effective operating routines, including weekly working sessions, executive steering committee meetings, and internal delivery reviews, ensuring discussions lead to clear decisions and actionable outcomes.
- Risk & Issue Management: Proactively identify, monitor, and resolve project risks, dependencies, and blockers. Escalate critical issues early, providing recommended solutions and clear paths forward.
- Go-Live Readiness: Lead deployment readiness activities, including cutover planning, rollback criteria, support handoffs, and go/no-go decisions to ensure successful and controlled implementations.
- Executive Reporting & Documentation: Prepare clear and comprehensive delivery plans, weekly status reports, risk assessments, retrospectives, and correction-of-error documentation suitable for senior executives and enterprise stakeholders.
- Oversee the technical architecture of customer implementations, including Electronic Health Record (EHR) connectivity, payer and clearinghouse data feeds, API integrations, and underlying data pipelines.