Senior Technical Program Manager
Kenect is hiring a Senior Technical Program Manager to lead planning and delivery of programs supporting its AI-powered texting and reputation management SaaS platform. Day to day, they facilitate Agile/Scrum ceremonies, manage risks and timelines for a fully remote dev team, and report progress using Jira, Confluence, and Excel.
- Compensation
- Not disclosed
- Location
- Pleasant Grove, United States
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Project management
- Posted
Skills
Must have
- 5+ years of experience in a product or technology organization, including SaaS environment
- Proven experience managing technical programs or projects, preferably supporting software development teams
- Strong understanding of Agile/Scrum with hands-on experience facilitating sprint ceremonies
- Experience working with fully remote or distributed teams
- Proficiency with Jira, Confluence, and Excel
- Ability to manage multiple programs, competing priorities, timelines, and cross-functional dependencies
- Strong problem-solving and analytical skills
- Excellent written and verbal communication skills
- Ability to influence stakeholders and drive results without direct authority
- Strong organizational skills, attention to detail, and proactive planning
- Comfortable navigating ambiguity and changing priorities in a fast-paced environment
- Bachelor's degree in a related field or equivalent relevant experience
Nice to have
- Advanced degree or professional certifications in program management or Agile methodologies
Full description
About us
Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform.
What sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use. Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency.
We’re a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world, and we’re just getting started.
About This Role
Kenect is seeking an experienced Senior Technical Program Manager to lead the planning, coordination, and successful delivery of programs supporting our AI platform. Reporting to the Manager of Program Management, you'll partner with a fully remote development team and cross-functional stakeholders to keep initiatives moving forward, priorities aligned, and projects on track.
In this role, you'll take ownership of program execution, facilitate Agile development processes, proactively manage risks, and remove obstacles that could impact delivery. You'll use tools such as Jira, Confluence, and Excel to provide visibility into progress, strengthen team processes, and ensure accountability throughout the development lifecycle.
We're looking for someone who thrives in a fast-paced SaaS environment, brings structure to complex initiatives, and knows how to balance technical priorities with business objectives. You'll be a trusted partner to engineering teams and leadership, helping turn strategic goals into measurable results.
What You Will Be Doing
- Lead the planning, coordination, and execution of multiple technical programs supporting Kenect's AI platform, ensuring alignment with organizational priorities and business objectives.
- Partner with engineering teams, leadership, and cross-functional stakeholders to establish program goals, define deliverables, and maintain clear timelines and expectations.
- Organize and facilitate Agile/Scrum ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
- Proactively identify and remove blockers, resolve challenges, and help development teams maintain momentum and meet delivery commitments.
- Develop and maintain program plans, project schedules, milestones, and success metrics to monitor progress and drive accountability.