Senior Technical Services Engineer - Applications Support

Overview :

We are seeking a Senior Technical Services Engineer to join our customer support team and provide expert application support for our state-of-the-art healthcare solutions. This role is ideal for a seasoned professional with experience supporting enterprise SaaS applications.

What you will do :

• Troubleshoot complex issues and enhance the user experience for HealthEdge customers.

• Provide technical support to both internal and external clients across hosted and on-premises environments.

• Leverage your proficiency in Java-based technologies and frameworks to resolve issues efficiently.

• Collaborate with IT, operations, product development, product management, and other stakeholders.

• Analyze complex technical problems, identify root causes, and effectively communicate findings.

• Manage multiple support cases with competing priorities in Salesforce.

• Participate in a rotational 24x7 on-call support schedule.

Technical Requirements:

• 5-8 years of experience in supporting mission-critical, multi-tiered enterprise applications.

• Strong knowledge of Java 11+, analyzing stack traces, error codes, and performance issues.

• Proficiency in web technologies and middleware such as WebLogic/WebSphere.

• Expertise in relational databases (preferably Oracle), including writing and debugging complex SQL queries.

• Hands-on experience with monitoring tools such as Splunk, ELK Stack, and AppDynamics.

• Experience with SOAP and REST-based web services.

• Familiarity with Linux/Windows operating systems and Bash scripting.

Education:

• Bachelors degree in Computer Science, Electronics, or a related field.

• Domain knowledge in healthcare or US health insurance is preferred.