Senior Technical Success Manager
- Compensation
- Not disclosed
- Location
- Remote - Netherlands
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Full time
- Experience
- 5+ years
- Category
- Customer success
- Posted
Skills
Must have
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
- 5+ years of experience in customer-facing roles with a blend of technical expertise and account management, including product feature implementations and best-practice adoption
- Experience troubleshooting network issues and familiarity with tools such as Ping, Traceroute, and MTR
- Knowledge of ISO/OSI protocols including HTTP, SSL/TLS, FTP, and DNS
- Ability to travel approximately 10% for customer-related requirements, with travel costs fully reclaimed
Full description
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
Role We are looking for a Senior Technical Success Manager to join our team. This is a remote role based in Netherlands reporting to the Senior Manager, Technical Success Management in the Customer Success Organization department. You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption.
What you’ll do (Role Expectations)
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Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction
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Build relationships with stakeholders, conduct reviews, and identify growth opportunities
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Anticipate challenges, provide proactive recommendations, and mitigate risks
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Maintain deep understanding of Zscaler products and contribute to internal and customer-facing Knowledge Base best practices
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Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience
Who You Are (Success Profile)
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You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
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You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.