Must have

Diploma or Degree in Electrical, Electronics, or Mechatronics Engineering
Basic project management knowledge is an advantage
Minimum 3 years of relevant work experience
Experience in SMT and Advanced Packaging Process and Applications within manufacturing and production environments is preferred
Familiarity with Fuji and Panasonic equipment is a plus
Experience working with inspection equipment is a plus
Experience in leading a team is a plus
Strong analytical and problem-solving skills, with a focus on results and quality
Ability to work independently with a high level of initiative and willingness to learn
Willingness to travel on short notice
Excellent teamwork and interpersonal skills; ability to collaborate in a multicultural environment with stakeholders at all levels globally

Full description

Role:

As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company’s equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service teams and/or customers.

Responsibilities:

Perform machine installation, commissioning, and production monitoring
Act as 2nd level regional support for internal and external customers in Rest of Asia, addressing all aspects of service activities
Respond to customer and regional service calls; attend to problems at customer sites when required
Deliver on-stie product training (hardware/software) to customers and internal teams, including Field Service Engineers, as a designated technical product champion for ASMPT
Lead or contribute to global training projects by formulating course content and materials; standardize training scope and deliver professionally
Develop and conduct refresher training for trainers and Field Service Engineers
Drive continuous improvement by developing new ideas and technologies for product training delivery that add value to our customers
Participate in other technical-related activities specific to our SMT Solutions offerings

Requirements:

Diploma or Degree in Electrical, Electronics, or Mechatronics Engineering
Basic project management knowledge is an advantage
Minimum 3 years of relevant work experience
Experience in SMT and Advanced Packaging Process and Applications within manufacturing and production environments is preferred
Familiarity with Fuji and Panasonic equipment is a plus
Experience working with inspection equipment is a plus
Experience in leading a team is a plus
Strong analytical and problem-solving skills, with a focus on results and quality
Ability to work independently with a high level of initiative and willingness to learn
Willingness to travel on short notice
Excellent teamwork and interpersonal skills; ability to collaborate in a multicultural environment with stakeholders at all levels globally

Senior Technical Support Engineer

Compensation

SGD 4.5K–SGD 8K / mo

Location

Singapore

Work setup

Not specified

Seniority

Senior

Employment

Not specified

Experience

Not specified

Must have

Diploma or Degree in Electrical, Electronics, or Mechatronics Engineering
Basic project management knowledge is an advantage
Minimum 3 years of relevant work experience
Experience in SMT and Advanced Packaging Process and Applications within manufacturing and production environments is preferred
Familiarity with Fuji and Panasonic equipment is a plus
Experience working with inspection equipment is a plus
Experience in leading a team is a plus
Strong analytical and problem-solving skills, with a focus on results and quality
Ability to work independently with a high level of initiative and willingness to learn
Willingness to travel on short notice
Excellent teamwork and interpersonal skills; ability to collaborate in a multicultural environment with stakeholders at all levels globally

Full description

Role:

Responsibilities:

Perform machine installation, commissioning, and production monitoring
Act as 2nd level regional support for internal and external customers in Rest of Asia, addressing all aspects of service activities
Respond to customer and regional service calls; attend to problems at customer sites when required
Deliver on-stie product training (hardware/software) to customers and internal teams, including Field Service Engineers, as a designated technical product champion for ASMPT
Lead or contribute to global training projects by formulating course content and materials; standardize training scope and deliver professionally
Develop and conduct refresher training for trainers and Field Service Engineers
Drive continuous improvement by developing new ideas and technologies for product training delivery that add value to our customers
Participate in other technical-related activities specific to our SMT Solutions offerings

Requirements:

Diploma or Degree in Electrical, Electronics, or Mechatronics Engineering
Basic project management knowledge is an advantage
Minimum 3 years of relevant work experience
Experience in SMT and Advanced Packaging Process and Applications within manufacturing and production environments is preferred
Familiarity with Fuji and Panasonic equipment is a plus
Experience working with inspection equipment is a plus
Experience in leading a team is a plus
Strong analytical and problem-solving skills, with a focus on results and quality
Ability to work independently with a high level of initiative and willingness to learn
Willingness to travel on short notice
Excellent teamwork and interpersonal skills; ability to collaborate in a multicultural environment with stakeholders at all levels globally