Senior Technical Support Engineer – Embedded Linux & RTOS
- Compensation
- Not disclosed
- Location
- United States, US
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 8+ years
- Category
- Embedded
- Posted
Skills
Nice to have
- 3–5 years of experience in customer-facing technical support or engineering roles.
- Experience with build systems and tools such as Makefiles and similar technologies.
- Knowledge of device drivers, Board Support Packages (BSP), hardware design, and hardware-software integration.
- Experience with virtualization and cloud infrastructure technologies.
- Familiarity with NFV, OpenStack, DPDK, DPI, and Software-Defined Networking (SDN).
- Knowledge of security-enhanced Linux, network security, and VoIP technologies.
- Experience supporting complex embedded systems across different hardware architectures.
- Experience mentoring engineers, delivering technical training, or leading technical support initiatives.
Full description
Avenga is an international engineering firm helping businesses operate with AI at the core. With 6,000+ experts worldwide, we combine engineering expertise with AI-native thinking to turn ambitious ideas into real-world impact across industries, technologies, and markets.
At the core of the role
We are looking for a Senior Technical Support Engineer – Embedded Linux & RTOS to join a global technology project focused on embedded operating systems, real-time software solutions, and advanced development tools.
You will work with cutting-edge technologies that enable customers to develop next-generation IoT devices, embedded applications, and connected systems across various industries. The project involves supporting complex hardware and software environments, including real-time operating systems, embedded Linux platforms, development tools, and cloud-based solutions.
In this role, you will investigate and resolve sophisticated technical challenges involving operating systems, hardware architectures, software applications, and their interactions. You will collaborate with global engineering teams, product managers, and customers to provide expert technical guidance, troubleshoot complex environments, and ensure successful implementation and operation of embedded solutions.
This is an opportunity to work with advanced embedded technologies, take ownership of challenging technical issues, and contribute to the continuous improvement of products, development practices, and customer support processes.
Core skills you’ll bring
- Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
- 8–12 years of professional experience working with real-time operating systems (RTOS), embedded Linux, and related development technologies.
- Strong knowledge of embedded Linux environments and Linux distributions, including Debian and CentOS.
- Hands-on experience with development tools, compilers, and IDEs, including Eclipse, Eclipse-based IDEs, and Visual Studio Code.
- Strong understanding of systems programming languages, including C/C++, Python, and Rust.
- Experience working with compilers and development toolchains such as GCC and Clang.
- Experience troubleshooting and debugging complex software and hardware issues in real-time embedded environments.
- Understanding of cloud-based applications, SaaS architectures, and related cloud technologies.
- Experience with DevOps practices, CI/CD pipelines, Docker, Kubernetes, and version control systems such as Git, GitHub, or GitLab.
- Experience working with Linux and Windows host environments.