Senior Technology Manager- Global Financial Crimes
- Compensation
- Not disclosed
- Location
- Plano
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 10+ years
- Category
- Not specified
- Posted
Skills
Must have
- 10+ years of experience supporting enterprise applications within large-scale, highly regulated environments
- Proven experience leading production support teams and managing mission-critical applications
- Strong technical and analytical skills with experience supporting both proprietary and vendor-based technology solutions
- Experience supporting applications within financial services, banking, or other regulated industries
- Demonstrated experience managing production incidents, service restoration efforts, and problem management activities
- Strong understanding of operational risk, audit, control, and compliance requirements
- Excellent verbal and written communication skills with the ability to influence and engage stakeholders at all levels, including senior leadership
- Hands-on experience with: Unix/Linux environments SQL Autosys or comparable enterprise scheduling platforms Monitoring and observability tools including Splunk and Dynatrace
- Strong understanding of ITIL practices, including Incident, Problem, Change, and Knowledge Management
- Knowledge Financial Crimes, or regulatory compliance domains (Sanctions, AML)
Nice to have
- Familiarity with ServiceNow, Remedy, MyITSM, or other enterprise service management platforms
- Experience driving operational transformation, automation, and observability initiatives
- Knowledge of application resiliency, disaster recovery, and business continuity frameworks
- Strong critical thinking and problem-solving abilities with a focus on long-term sustainable solutions
- Ability to manage multiple priorities and make effective decisions in high-pressure situations
- Experience presenting operational updates, risks, and recommendations to senior management
- Willingness to participate in rotational on-call support for critical production systems as required
- Aware of SRE (Site Reliability Engineering) practices and methodologies
- Experience with application support on platforms: Hadoop ecosystem technologies Informatica and ETL processes
Full description
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.
Overview:
An exciting opportunity exists within Enterprise Risk & Finance Application Production Services (ERF APS) for an experienced Application Support Lead to join the Global Financial Crimes (GFC) Application Production Services team supporting the firm's critical Sanctions technology portfolio.
This is a hands-on leadership role responsible for ensuring the stability, resiliency, and operational excellence of business-critical Sanctions and Anti-Money Laundering (AML) applications. The successful candidate will lead production support activities, drive continuous service improvement, strengthen operational risk management practices, and partner closely with technology, compliance, and business stakeholders to deliver highly available and resilient services.