Senior Teller

This full-time position is located at the South National facility with Central Bank of the Ozarks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters
Maintain cash drawer within prescribed limits
Purchase from and sell money to vault as needed
Accurately count, receive and disburse cash and accurately handle mutilated and bait currency
Verify and balance assigned cash drawer daily. Maintain cash over and short record
Assist in identifying cash offages
Maintain cash drawer variances within Central Bank of the Ozarks guidelines
Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers
Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations
Acquire and maintain thorough understanding of security procedures; practice established procedures
Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures
Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly
Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone
Actively listen to our customers, and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy
Look for creative ways to make customers feel appreciated and special
Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer
Actively participate in sales program; attend appropriate sales training; utilize sales program initiatives; work with manager to set sales goals and make every effort to reach targeted goals
Make referrals to other business units for traditional and non-traditional banking products and services
Participate in sales programs to generate new customers and expand relationships with existing customers
Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements
Acquire and maintain knowledge of all bank products and services
Complete or attend all required training

ADDITIONAL DUTIES AND RESPONSIBILITIES:
Assist others in the department/facility as needed and/or directed. May be assigned vault and/or ATM balancing responsibilities May be assigned new account responsibilities
May be assigned other duties and responsibilities
May be assigned work or training at other assigned locations