Senior UI/UX Designer
Intermedia is hiring a Senior UI/UX Designer to define AI-powered experiences (copilots, conversational interfaces, agentic workflows) across its business communication products. The designer owns work end-to-end from research through launch, mainly in Figma, partnering with PM, AI/ML, and engineering teams to make AI simple, trustworthy, and useful.
- Compensation
- Not disclosed
- Location
- Portugal, Portugal
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Design
- Posted
Skills
Must have
- 5+ years of professional UI/UX, Product Design, or Interaction Design experience, ideally in complex SaaS or enterprise software
- Strong portfolio demonstrating end-to-end product design, complex workflows, and interaction design
- Excellent knowledge of usability, UX/UI, interaction design, information architecture, accessibility, and human factors principles
- Strong ability to analyze complex requirements and turn them into simple, elegant solutions
- Experience conducting or participating in user research and usability testing
- Strong proficiency with Figma, prototyping tools, and modern design-system practices
- Experience working closely with Product Management and Engineering in an Agile software-development environment
- Strong communication, presentation, collaboration, and stakeholder-management skills
- Ability to work effectively with ambiguity and rapidly evolving requirements
- Strong attention to detail while maintaining understanding of the broader product and customer experience
Nice to have
- Experience designing products or features powered by generative AI, machine learning, or intelligent automation
- Understanding of large language models (LLMs) and their opportunities and limitations in product experiences
- Familiarity with conversational UX and natural-language interfaces
- Understanding of prompts, context, AI-generated content, confidence/uncertainty, hallucinations, and AI feedback loops
- Familiarity with AI agents and emerging patterns for multi-step agentic systems
- Experience thinking through trust, transparency, explainability, privacy, and user control in AI experiences
- Strong interest in experimenting with new AI tools and interaction models
- Experience designing enterprise communications, collaboration, contact center, productivity, or workflow-automation products
- Experience designing AI copilots, assistants, conversational interfaces, or agentic workflows
- Experience developing or contributing to large-scale design systems
- Experience with voice and multimodal interfaces
- Understanding of accessibility standards and inclusive design
- Familiarity with HTML/CSS and the technical constraints of modern web applications
- Experience using AI-assisted design and prototyping tools
- Experience working with globally distributed Product and Engineering teams
Full description
**UI/UX Designer 2 – AI
About the Role
We are looking for a Senior UI/UX Designer – AI to help define the next generation of intelligent experiences across Intermedia's products.
In this role, you will design experiences that make artificial intelligence useful, intuitive, trustworthy, and approachable for business users. You will work at the intersection of UX strategy, interaction design, generative AI, conversational experiences, and enterprise software, turning sophisticated AI capabilities into simple experiences that solve real customer problems.
You will partner closely with Product Managers, Product Owners, AI/ML teams, Engineering, Research, and other designers throughout the complete product lifecycle—from customer and market research through concepts, prototyping, development, launch, and post-launch analysis.
This is not simply a role for adding AI features to existing interfaces. You will help define how users interact with AI across our products, including copilots, assistants, conversational interfaces, recommendations, summarization, intelligent automation, and agentic experiences.
Responsibilities
AI Experience Design**
- Design intuitive user experiences for AI-powered capabilities across web, desktop, mobile, and administrative interfaces.
- Explore new interaction models for generative AI, including conversational interfaces, copilots, AI assistants, intelligent recommendations, content generation, summarization, and AI-driven workflow automation.
- Design experiences for emerging agentic AI capabilities where AI systems can reason, recommend actions, execute tasks, and coordinate multi-step workflows on behalf of users.
- Translate complex AI functionality into simple, understandable interactions appropriate for everyday business users.
- Determine when AI should proactively assist users versus when users should explicitly initiate or control AI functionality.
- Design effective patterns for prompts, suggestions, generated content, AI actions, confirmations, feedback, and human intervention.
- Create experiences that communicate what an AI system is doing, why it made a recommendation, and what actions it has taken or intends to take.
**UX & Product Design
- Own design initiatives from discovery and concept development through prototyping, implementation, launch, and post-launch optimization.
- Conduct user research, usability studies, interviews, competitive analysis, and workflow analysis to understand customer needs and behaviors.