Senior UX Designer
- Compensation
- Not disclosed
- Location
- Queen's Park Ontario Provincial Government, Canada
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- Not specified
- Category
- Design
- Posted
Skills
Must have
- Experience leading user experience and service design for complex transactional digital services.
- Experience planning and conducting user research, stakeholder interviews, contextual inquiry, usability testing, and design validation.
- Experience creating personas, journey maps, service blueprints, information architecture, wireframes, prototypes, and interaction designs.
- Experience designing account-based experiences, dashboards, forms, workflows, notifications, document interactions, and service discovery experiences.
- Strong understanding of user-centered design, service design, interaction design, content design, and design-thinking methodologies.
- Experience designing accessible services in accordance with AODA and WCAG standards.
- Experience applying enterprise design systems, reusable components, and interaction patterns.
- Experience designing responsive experiences for desktop, tablet, and mobile devices.
- Experience collaborating with product managers, architects, developers, analysts, accessibility specialists, and testing teams.
- Experience presenting research findings and design recommendations to senior stakeholders.
- Experience leading design for complex transactional services.
- Experience developing journeys, service blueprints, wireframes, prototypes, and interaction specifications.
- Knowledge of AODA and WCAG requirements.
Full description
Position: Senior UX DesignerLocation: Toronto, ON
Job ID#: RQ11744
Duration: 12 Months
Role Overview
We are seeking a Senior UX Designer to lead user-centered
and service design initiatives for complex digital service experiences. This
role focuses on designing intuitive, accessible, and consistent experiences
across enterprise platforms and digital services. The successful candidate will
work closely with cross-functional teams to translate user needs, research
findings, and business requirements into practical, scalable design solutions.
Key Responsibilities
- Lead
user research, service design, interaction design, and validation
activities.
- Identify
user needs, behaviors, pain points, accessibility requirements, and
service expectations.
- Develop
personas, journey maps, service blueprints, information architecture,
wireframes, prototypes, and detailed design specifications.
- Design
consistent experiences across enterprise platform capabilities and digital
services.
- Facilitate
co-design workshops, design reviews, and collaborative working sessions.
- Conduct
usability testing and accessibility evaluations, translating findings into
actionable design improvements.
- Maintain
traceability between user needs, business requirements, and design
decisions.
- Support
development and testing teams to ensure accurate implementation of
approved designs.
- Contribute
reusable patterns, standards, and components to an enterprise design
system.
Required Experience
- Experience
leading user experience and service design for complex transactional
digital services.
- Experience
planning and conducting user research, stakeholder interviews, contextual
inquiry, usability testing, and design validation.
- Experience
creating personas, journey maps, service blueprints, information