Senior UX Researcher
CoorB, a solutions provider focused on the finance industry, seeks a Senior UX Researcher in Jeddah to establish and run research and usability activities for digital banking journeys in Arabic and English. Day to day: planning mixed-method studies, moderating usability tests, running heuristic and accessibility evaluations, and turning insights into design decisions within Agile sprints.
- Compensation
- Not disclosed
- Location
- Jeddah, Saudi Arabia
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Design
- Posted
Skills
Must have
- 6–10 years of UX research experience, including 3+ years in enterprise, financial services, or regulated products
- Fluent Arabic and English with proven experience moderating research in both languages
- Strong mixed-method research experience across qualitative and quantitative approaches
- Proven experience conducting usability testing with objective measures and task-based protocols
- Experience with research recruitment, consent, scheduling, incentives, and data handling under formal privacy controls
- Strong skills in heuristic evaluation, accessibility evaluation, analytics, and behavioural-data interpretation
- Experience establishing or maintaining research repositories
- Strong analytical, presentation, and stakeholder-management skills
- Experience working in Agile/Scrum environments
- Degree or diploma in HCI, Psychology, Social Sciences, Human Factors, Design, or a related field
Nice to have
- GCC/KSA banking, fintech, or regulated-sector experience
- Knowledge of UX design and WCAG 2.2 AA
- Experience researching customers with different accessibility needs
- Experience with surveys, statistical analysis, or establishing research capabilities
Full description
ABOUT CoorB
We
build full-fledged innovative solutions with a focus on process automation,
user experience enhancement, and advanced data analytics. With our extensive
industry expertise, we help achieve operational excellence, future-proof your
IT investments, and ensure a competitive edge in the ever-evolving finance
industry.
OUR
OPPORTUNITY
We are looking
for a Senior UX Researcher to establish and run research and usability
activities for complex digital banking journeys across retail and corporate
segments. The role will generate customer insights, validate designs, evaluate
implemented experiences, and support evidence-based decisions across Arabic and
English experiences.
YOU
WILL
» Plan and conduct
qualitative and quantitative UX research aligned with business and design
decisions.
» Define research
questions, methods, participant profiles, and study objectives.
» Recruit, screen, and
moderate research sessions in Arabic and English.
» Conduct moderated and
unmoderated usability testing using task-based protocols.
» Evaluate existing
journeys through expert reviews, analytics, complaints, and customer evidence.
» Conduct heuristic and
accessibility evaluations, including manual keyboard and screen-reader testing.
» Analyse digital
adoption, abandonment, task success, errors, satisfaction, and other
behavioural metrics.
» Conduct competitive
benchmarking across relevant banking and digital experiences.
» Develop customer
segments, personas, and moments-of-truth insights where required.
» Translate research
findings into clear, actionable design decisions within Agile sprint cycles.
» Maintain research
documentation, evidence, repositories, and decision traceability.
» Apply appropriate
privacy, consent, security, data-retention, and research-operation standards.
» Distinguish usability
issues from design, content, accessibility, system, and software defects.