Senior Vice President/Mortgage Production Manager

The Retail Mortgage Production Manager has the overall responsibility for managing and overseeing the overall success of the bank’s Retail Mortgage Lending including sales management and growth, pipeline, compliance and profitability oversight. This position manages a team of Mortgage Loan Officers and Mortgage Loan Officers/Team Leads.

STATEMENT OF EXPECTATIONSChickasaw Community Bank (CCB) expects all employees to comply with the responsibilities of their assigned position to the highest degree of performance. Expectations include but are not limited to:

• Adhere to the bank’s policies and support management decisions and goals in a positive, professional manner

• Represent CCB with a high level of integrity and professionalism

• Maintain knowledge and understanding of banking rules, regulations, laws, and all policies and procedures

• Knowledge of applicable bank software, programs, and procedures

• Demonstrate a willingness to adapt to changing business needs and deadlines

• Possess a work ethic that includes neatness and punctuality

• Exhibit a professional, business-like appearance, and demeanor

• Answer all voicemails and emails within 24 hours of receipt

• Confer with management concerning questions, procedures, necessary information, forms completion, and problem resolutions

• Complete and attend all required CCB training

• Maintain satisfactory attendance

ESSENTIAL FUNCTIONS

• Provide input, objectives, strategies and sales performance goals for the Retail Mortgage channel in order to actively influence and promote increased market penetration, revenue and profitability

• Lead and direct all sales and business development activity of a group of Mortgage Loan Officers ensuring the team meets highly demanding standards of the mortgage industry. Continuously review and evaluate the results of the sales and lending activities with respect to planned goals.

• Actively recruit and hire team members. Responsible for training, development and motivating the Retail Mortgage team members to achieve unit and individual monthly loan volume disbursement goals.

• Partners with other departments to ensure excellent customer service experience for Retail Mortgage customers

• Build successful campaigns to nurture suspects and prospects

• Manage a team of Mortgage Loan Officers including hiring, training and employee development and performance management

• Stay abreast of new government regulations, real estate laws and policy changes within the bank

• Handles escalated retail mortgage customer issues

• Serves as the Loan Officer on all CCB employee loans

• Responsible for submission of the Retail Mortgage budget for approval and the annual performance of Retail Mortgage compared to budget

ADDITIONAL RESPONSIBILITIES

• Perform other duties as assigned.