Server

Summary:

This position plays a major role in a member's dinner and/or bar experience. Consistency is a key element in a positive experience, which is achieved by always following recipes. A server must be friendly, outgoing and possess good communication skills. A server should be organized and able to think and act quickly and effectively while retaining self-composure.

Job Description

• Welcome each guest personally within 30 seconds.

• Communicate with guests using clear and enthusiastic words, tone and body language at all times. Make members feel appreciated through server’s actions.

• Work as a team with all Quivira Inc's personnel to maintain an effective atmosphere and an efficient food and beverage service.

• Be knowledgeable about the menu, know what questions to ask and how to upsell.

• Work with others to keep all areas cleaned and stocked to Quivira Inc's standards at all times.

• Ring food orders into computer immediately, collect money from guests for food served and make change.

• Be attentive! Offer assistance before the guest has to ask for it.

• Anticipate your guest's needs. Follow the half-full rule when offering another drink. Be alert of guest signals (raising a hand, making eye contact, etc.), and acknowledge the guest to let them know the server will be right with them.

• Learn guests' names, occupations and favorite drinks. This will make Lake Quivira a special place for them.

• Perform other duties as directed.