Server

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:

Job Description:

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

Basic functions of the Server include:

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Taking guests’ orders

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Running food

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Handling cash & other forms of payment

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Making proficient sales transactions - using a point-of-sale system

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Properly checking I.D.s – in line with EU/UK mandatory licencing laws (and Challenge 25)

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Demonstrating responsible alcohol service

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Demonstrating impeccable product knowledge

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Suggestive selling - using proven techniques

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Answering questions - accurately and politely

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Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience

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Maintaining a clean & organized station – including pre-bussing & table maintenance

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Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc

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Demonstrating knowledge of all table/station numbers

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Directing guests to areas & restrooms

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Effectively communicating with co-workers

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Creating memorable experiences

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Entertaining guests to create “Raving Fans”

Job Requirements include:

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Performing duties which require bending, reaching, lifting and standing for long periods of time

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Maintaining a well-groomed appearance (“having a plan”)

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Following all uniform guidelines

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Practicing all safety & sanitation standards

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Recycling products, where possible

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Remaining calm in a hectic, fast-paced atmosphere

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Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

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Displaying a positive and outwardly friendly attitude toward guests

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Maintaining HRC’s 5 core Values and Mission Statement

Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.