Service Advisor

Jeep 24 of Brockton | Brockton, MASalary: $80,000–$150,000 per yearReady to Take Your Automotive Career to the Next Level?

Jeep 24 of Brockton is looking for an experienced, motivated, and customer-focused Automotive Service Advisor to join our busy, fast-paced service department!

If you're great with people, understand automotive service, and know how to build customer relationships while maximizing service opportunities, we want to hear from you.

We offer an annual earning opportunity of $80,000–$150,000, plus a competitive benefits package and opportunities for career growth.What We Offer

We recognize the value of great Service Advisors and offer benefits to support you both professionally and personally.

• $80,000–$150,000 annual earning opportunity
• Medical, dental, and vision insurance options
• Life and disability insurance options
• 401(k) plan
• Vacation and sick time
• Paid training
• Career growth and advancement opportunities
• Employee discounts on products and services

What You'll Do

As a Service Advisor, you'll be the primary point of contact between our customers and service department. You'll help customers understand their vehicle's needs, recommend appropriate services, and keep them informed throughout the repair process.

Your responsibilities will include:

• Deliver outstanding customer service: Greet customers promptly, listen to their concerns, and create a professional, welcoming service experience.
• Manage service appointments: Schedule appointments, gather customer and vehicle information, and prepare accurate repair orders.
• Conduct vehicle walk-arounds: Review vehicle condition and document customer concerns to ensure nothing is overlooked.
• Recommend maintenance and repairs: Review service history, identify additional needs, and explain manufacturer-recommended maintenance and necessary repairs.
• Present estimates and sell services: Prepare accurate estimates, explain labor and parts costs, and obtain customer authorization before work begins.
• Communicate throughout the repair process: Keep customers updated on repair progress, additional recommendations, costs, and expected completion times.
• Work closely with technicians: Coordinate repair priorities, monitor workflow, and help ensure customer concerns are properly addressed.
• Review and close repair orders: Verify completed work, ensure all services are documented and authorized, and process repair orders accurately.