Full description

Summary:

The Service Advisor with Wisconsin Kenworth in Milwaukee acts as the liaison between the customer and Technicians when service is required. The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Responsibilities:

Create a positive initial contact with service customers

Ensure that all service phone calls are handled professionally and expediently

Review truck inspections, estimates, and recommend proper maintenance, repair and care

Provide a complete and accurate written estimate for labor and parts

Work closely with shop foremen to schedule service repairs

Perform additional duties as required by the Service Manager

Perform all required tasks in accordance with company Standard Operating Procedures

Duties:

Open work orders

Discuss service issues with customer and create an accurate description of customer's service problems and requests

Determine method of payment and explain payment requirements to customer before work commences

Prepare and present customer with quotes for all repairs through effective communication relating to their job orders. Recommend additional service work as needed.

Maintain knowledge of OEM and vendor warranties

Close repair orders

All other duties as assigned