Service Advisor

Service Advisor – Portsmouth FordPortsmouth, NH | Full-Time

Portsmouth Ford is growing, and we’re looking for a professional, customer-focused Service Advisor to join our award-winning team. If you take pride in transparency, communication, and delivering a top-tier customer experience—this is the place to build a career.

We operate with a one-price, no dealer fee philosophy, and our service department reflects that same honesty and efficiency.

What You’ll Do

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Greet and assist service customers in a friendly, professional manner

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Write accurate repair orders and clearly explain recommendations

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Communicate between technicians and customers to keep repairs moving smoothly

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Build trust through transparency, follow-up, and education

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Maintain high CSI scores and customer loyalty

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Work collaboratively with advisors, techs, and management

What We’re Looking For

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Prior service advisor or automotive customer service experience preferred

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Strong communication and organizational skills

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Ability to multi-task in a fast-paced environment

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Professional appearance and positive attitude

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Experience with CDK or similar DMS a plus

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Team-player mentality with a customer-first mindset

What We Offer

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Competitive pay plan with performance incentives

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Modern, high-volume Ford service department

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Supportive management and strong internal processes

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Paid training and growth opportunities

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Health benefits, 401(k), and paid time off

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A dealership culture built on trust, transparency, and long-term relationships