Service Advisor/Writer
- Compensation
- Not disclosed
- Location
- Marion, IA, US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Support
- Posted
Must have
- Previous Automotive Service Advisor, Service Writer, or dealership service experience preferred
- Customer-facing sales, customer service, or automotive industry experience will also be considered
- Strong communication, customer service, and relationship-building skills
- Ability to confidently explain automotive repairs, maintenance recommendations, and service estimates
- Comfortable presenting recommended services and working toward department sales and performance goals
- Strong organizational, multitasking, and time-management skills
- Ability to manage multiple repair orders and customer interactions in a fast-paced service department
- Strong problem-solving skills, attention to detail, and commitment to customer satisfaction
- Comfortable learning and using dealership management systems, scheduling software, and other technology
- Dependable, professional, and motivated with a team-oriented attitude
- Valid driver's license with an acceptable driving record
- Willingness to complete a pre-employment background check
Full description
Automotive Service Advisor / Service Writer – McGrath Hyundai
Location: Hiawatha, IA
Schedule: Full-Time | Monday–Friday, rotating Saturdays
About the Opportunity
Experienced Service Advisor or Service Writer looking for your next career opportunity? McGrath Hyundai in Hiawatha is looking for a motivated, customer-focused Automotive Service Advisor to join our growing service team!
If you enjoy building customer relationships, have a talent for recommending automotive services, and thrive in a fast-paced dealership environment, we want to hear from you.As a Service Advisor, you'll play an important role in connecting customers with our service technicians, managing repair orders, and helping customers make informed decisions about their vehicle's maintenance and repair needs.
Enjoy PTO starting Day 1, comprehensive benefits, and opportunities for career advancement with a company that values your experience and invests in its people.
Whether you're an experienced dealership Service Writer, Automotive Service Consultant, or customer-facing sales professional ready to grow in the automotive industry, McGrath Hyundai could be your next career move!
What You'll Do
- Greet customers in the service lane, listen to their concerns, and provide a professional, welcoming experience
- Create and manage accurate repair orders, documenting customer concerns, vehicle information, and requested services
- Communicate with technicians to review inspection findings, diagnostic results, and recommended repairs
- Explain repair recommendations, maintenance needs, and service estimates clearly to customers
- Present and sell recommended maintenance and repair services while building customer trust
- Keep customers informed throughout the service process, including repair progress, estimated completion times, and any changes
- Coordinate with technicians, parts personnel, and service management to support efficient workflow and timely vehicle delivery
- Build long-term customer relationships through consistent communication, follow-up, and exceptional service
Requirements
- Previous Automotive Service Advisor, Service Writer, or dealership service experience preferred
- Customer-facing sales, customer service, or automotive industry experience will also be considered
- Strong communication, customer service, and relationship-building skills
- Ability to confidently explain automotive repairs, maintenance recommendations, and service estimates
- Comfortable presenting recommended services and working toward department sales and performance goals
- Strong organizational, multitasking, and time-management skills