Service Architect-Senior Manager-Bangalore
Senior Manager-level Service Architect at Vodafone VOIS (India) who designs and governs end-to-end service architectures and support models for customer network, security, SD-WAN, and cloud connectivity / managed service solutions — defining SLAs, governance, and operational readiness while supporting bids and customer workshops. Core tech: WAN/LAN/WLAN, SD-WAN, security, unified communications, c
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Contract
- Experience
- Not specified
- Category
- Architecture
- Posted
Skills
Must have
- Degree or equivalent professional qualification in Voice/Data Networks, Engineering, Telecommunications, or a related field
- Proven experience in Engineering, Service Design, High-Level Design, or Solution Design within the telecommunications industry
- Strong expertise in WAN, LAN, WLAN, SD-WAN, Security, Unified Communications, and Cloud Connectivity technologies
- Knowledge of ITIL methodologies, service management practices, service operations, and support models
- Experience defining and managing SLA, OLA, governance, and service assurance frameworks
- Ability to engage effectively with customers, stakeholders, suppliers, and internal teams to deliver positive business outcomes
- Excellent communication, negotiation, presentation, and relationship management skills
- Strong analytical, problem-solving, and data-driven decision-making capabilities
- Experience working in agile environments and contributing to innovation and continuous improvement initiatives
Nice to have
- Relevant certifications such as CCNA, CCNP, Aruba SD-WAN, Meraki SD-WAN, Fortinet SD-WAN/SASE, or Zscaler certifications
Full description
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking an experienced Service Architect to design and govern end-to-end service architectures and operational models for customer network, security, cloud connectivity, and managed service solutions. This role is responsible for translating business and technical requirements into scalable, supportable, and commercially viable service designs while ensuring alignment across sales, solution architecture, service operations, product, and delivery teams. The successful candidate will play a key role in supporting medium to high-complexity customer opportunities and ensuring operational readiness, service excellence, and an outstanding customer experience throughout the service lifecycle.
What you’ll do
- Design and govern end-to-end service architectures and support models for customer network and managed service solutions.
- Translate customer business and technical requirements into scalable, supportable, and commercially viable service designs.
- Define service delivery frameworks, SLAs, OLAs, governance structures, and operational processes.
- Collaborate with sales, solution architecture, product, delivery, and operations teams to deliver integrated multi-technology solutions.
- Support bids, commercial discussions, customer workshops, and executive-level presentations.
- Ensure operational readiness and alignment between proposed solutions and support capabilities before contract signature.
- Manage service design documentation, standards, lifecycle governance, and continual service improvement initiatives.
- Act as a key point of contact for service delivery strategy initiatives and service design issue resolution.