Service Business Operations Lead- Global Services NA
- Compensation
- Not disclosed
- Location
- Plano, TX, US
- Work setup
- Not specified
- Seniority
- Lead
- Employment
- Full time
- Experience
- Not specified
- Category
- Operations
- Posted
Skills
Must have
- Lead, develop, and manage the Service Business Operations team.
- Assign responsibilities and manage daily workloads related to sales orders, invoicing, documentation, and order administration.
- Establish standardized procedures, controls, and performance expectations for the team.
- Monitor transaction accuracy, processing times, backlogs, and outstanding action items.
- Provide training, coaching, and ongoing support to team members.
- Identify process gaps and implement improvements that increase accuracy, efficiency, and scalability.
- Serve as the escalation point for order-entry, billing, documentation, and system-related issues.
Nice to have
- Bachelor’s degree in Business Administration, Finance, Accounting, Operations, Supply Chain, or a related field preferred.
- Five or more years of experience in business operations, sales operations, customer service operations, order management, or a related function.
- Previous experience leading or supervising an operations, order-management, or customer-service team.
- Demonstrated experience creating and managing sales orders in SAP.
- Experience working directly with Finance on invoicing, billing, revenue, and payment-related activities.
- Experience supporting a sales organization in a technical service, field service, manufacturing, or project-based environment.
Full description
Who We Are
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide.
Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.
Key Responsibilities
: The Service Business Operations Lead is responsible for overseeing the administrative and financial processes that support the Service Business organization. This position leads the Service Business Operations team and ensures customer purchase orders, sales orders, invoicing requirements, and supporting documentation are processed accurately and on time.
The role serves as the primary operational connection between Service Sales, Project Management, Service Operations, Finance, and other internal stakeholders. The Service Business Operations Lead will establish standardized processes, monitor transactional activity, resolve order and invoicing issues, and provide the operational structure needed to support continued service revenue growth.
Minimum Qualifications
- Lead, develop, and manage the Service Business Operations team.
- Assign responsibilities and manage daily workloads related to sales orders, invoicing, documentation, and order administration.
- Establish standardized procedures, controls, and performance expectations for the team.
- Monitor transaction accuracy, processing times, backlogs, and outstanding action items.
- Provide training, coaching, and ongoing support to team members.