Service Center Manager (m/f/d) - Fixed term as sick leave replacement
- Compensation
- Not disclosed
- Location
- Schenefeld, DE
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Must have
- Technical qualification
- Proven experience in service operations management
- Strong business acumen gained from a related industry
- Demonstrated track record of team leadership
- Excellent customer service and communication skills
- Strong ability to plan, organize, and resolve operational challenges in a fast-paced environment
- Technical proficiency and solid knowledge of maintenance procedures
- Proven leadership qualities
- Demonstrates a strong sense of responsibility and initiative regarding service, safety, quality, and customer satisfaction
- Promotes collaboration, respect, and open communication within the team
- Fluency in German language
- Proficiency in English
- Valid driver's license
- Kraftfahrzeugtechnikermeister (Schwerpunkt Nutzfahrzeugtechnik), Karosserie- und Fahrzeugbauermeister oder, Land- und Baumaschinenmechatronikermeister
Full description
Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.
Say Hi! to your next challenge — explore the opportunity and apply below!
Your mission
We are looking for a Service Center Manager to lead in our service center in Schenefeld. Your goal will be to deliver high-quality, cost-effective service while keeping safety and profitability top of mind. You will also lead local commercial and lifecycle initiatives to help grow our business and build long-term customer loyalty.
This position will be based in Schenefeld, Germany.
Key responsibilities
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Managing and administering daily service operations to ensure on-time delivery, high quality standards, and customer satisfaction
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Ensuring safety and quality at the service center and within the region to maintain compliance with all health, safety, and environmental (HSE) standards
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Developing operational performance and promoting initiatives for continuous improvement
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Leading and developing technicians to ensure their skills and competencies meet required standards
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Providing technical guidance and support as needed to resolve service issues
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Planning and coordinating orders, managing inventory, and ensuring the availability of spare parts to maintain operational readiness
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Ensuring service profitability through effective cost control and resource planning
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Promoting local commercial initiatives through installed base management, lifecycle activation, and customer retention to expand the service business and strengthen long-term customer relationships
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Fostering a strong safety culture by enforcing safety standards, policies, and compliance requirements
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Ensuring that all tools, equipment, vehicles, and facilities are properly maintained and suitable for safe and efficient operation
What we are looking for
- Technical qualification
-
Proven experience in service operations management
-
Strong business acumen gained from a related industry
-
Demonstrated track record of team leadership
-
Excellent customer service and communication skills