Service Centre Manager
- Compensation
- Not disclosed
- Location
- 4173 - Applied Medicine Hat
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Must have
- 3 or more years of related management experience in an industrial distribution market/environment preferred although not necessary.
- Experience in leading Inside Sales, or Customer Service teams required
- Post-secondary degree or diploma from an accredited college/university or significant industry experience
- Travel as appropriate to for business and customer meetings
- Systems proficiency in ERP and computer related systems.
- Experience in industrial distribution, and knowledge within the BPT, and Hydraulic space would be considered an asset
- Local market knowledge
- Excellent communication skills – written and verbal
- Demonstrated decision making and leadership abilities
- Ability to work independently to take responsibility for day-to-day tasks of operating the service centre (s) and driving sales
- Proficient computer skills – SAP experience is an asset
Full description
Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied® is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services.
Applied Industrial Technologies is an extensive network of industrial distribution facilities located throughout Canada. We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Service Centre Manager at our Medicine Hat, AB location.
Reporting to the General Manager, the Service Centre Manager is responsible for providing leadership in the development and execution of the Service Centre operations strategy. The support of the overall business plan, the strategic direction of the company, specifically in the areas of operations management. The Service Centre Manager is expected to represent the company in a positive and professional manner, while driving continuous improvement and ensuring the highest level of customer satisfaction.
Roles and Responsibilities:
- This role will be a champion for safety and will differentiate through superior customer service.
- Responsible and accountable for leading, driving, managing and developing associates in the Service Centre to drive growth and profitability, and to provide customer sales and service satisfaction.
- Responsible for the performance management of the Service Centre financial reporting, asset management, operational metrics and company policies and procedures that drive the required business behaviors and results.
- Effectively manage and execute daily the service center workflow, following the Service Center Manager’s Standard of Work.
- Hire, train and develop associates following company standards and policies. Conduct associate performance reviews regularly, establish individual goals and ensure completion of relevant training.
- Measure progress of work; instruct and assist associates as to procedures, standards of performance and work. Maintain morale, and associate relations.