eset
Service Delivery Lead / Manager (m/f/n)
- Compensation
- Not disclosed
- Location
- Bratislava
- Work setup
- Not specified
- Seniority
- Lead
- Employment
- Full time
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Must have
- Experience in project/service/operations delivery (enterprise/corporate clients)
- Strong stakeholder management and client communication
- Hands-on experience with SLA/KPI setup, tracking and reporting
- Ability to manage priorities, risks and cross-team dependencies
- Leadership experience (or clear readiness to lead a team)
- Process mindset: continuous improvement, structure, accountability
- Experience in IT services / cybersecurity or similar technical delivery environment is nice to have
- Exposure to operations handover, support & maintenance models is nice to have
Full description
Summary
ESET Corporate Solutions division is looking for a delivery-focused leader who will run deployments end-to-end, own handover to operations, and ensure service performance through SLAs/KPIs and strong client relationships.
Job description
What you’ll do
- Partner with Key Account Manager and client stakeholders to build long-term relationships
- Own operational scope for assigned services (manange handover to operations and post-handover from deployment)
- Estimate, plan, track and report progress vs. scope, timeline and budget; manage deltas/variances
- Coordinate cross-functional teams to ensure smooth execution
- Identify risks early and drive mitigation to keep operations on track
- Coordinate cross-functional teams to ensure smooth execution and communication
- Apply delivery standards, methodologies, tools and continuously improve speed, cost and quality
- Provide customer care and take responsibility for the overall governance model
- Lead, plan and delegate work within the team; ensure timely, high-quality output
Service & SLA Ownership
- Set up, manage and continuously improve SLAs, KPIs and service reporting
- Monitor SLA compliance, communicate results to clients and propose improvements
- Design/optimize customer care processes (support & maintenance) for operational effectiveness
- Prepare fallback/recovery scenarios when targets are at risk
What we’re looking for
- Experience in project/service/operations delivery (enterprise/corporate clients)
- Strong stakeholder management and client communication
- Hands-on experience with SLA/KPI setup, tracking and reporting
- Ability to manage priorities, risks and cross-team dependencies
- Leadership experience (or clear readiness to lead a team)
- Process mindset: continuous improvement, structure, accountability
- Experience in IT services / cybersecurity or similar technical delivery environment is nice to have
- Exposure to operations handover, support & maintenance models is nice to have
Basic wage component (gross): from 3 800 EUR
*The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
*Performance bonus 2 times per year up to 15% of the basic salary paid for the evaluation period (usually 6 months).
#LI-NV1 #LI-Hybrid#senior
Benefits
Health & well-being
- BenefitPlus
- Healthcare (check-ups/annual programs)
- Multisport card
- Travel card "električenka"
- Supplementary pension saving
- Sick days
Family
- Marriage allowance
- Childbirth allowance
- Parental contribution
- ESET family events (Family day, St.Nicholas)
Office
- Refreshments in the office (fruits, coffee, soft drinks)
- Let´s get together breakfast
- Activity room, quiet room
- ESET events (Žranica, Christmas party..), teambuildings
Other
- Loyalty allowance
- Loyalty extra days off
- Loyalty cake
- Loyalty glass award
- Refer a friend
- Christmas presents
- Discounts from external providers
Primary location
Bratislava
Additional locations
Time type
Full time