Service Delivery Manager - Domestic

About us:

Infollion Research Services Limited, incorporated in 2009, is a B2B human cloud platform focused on connecting businesses with senior talent and subject matter experts for on-demand contingent hiring and work arrangements. The company's portfolio comprises global management consulting firms, private equity funds, hedge funds, and corporates, with a focus on the gig economy particularly. By offering specialised services and leveraging its extensive network, the company provides a platform that bridges the gap between clients and top industry talent. The company has more than 140k experts, with a presence across most industries.

Responsibilities- KRAClient Relationship & Projects Management

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• Build, manage, and strengthen relationships with clients through regular interactions and proactive engagement.
• Develop a deep understanding of clients' industries, business priorities, and strategic objectives to provide effective solutions & and manage end-to-end project execution.
• Analyse client requirements and ensure timely fulfilment of requests through the identification and empanelment of best-fit experts for research and consulting projects within the assigned domain, ensuring a high level of service delivery and responsiveness, with highest quality standards.
• Coordinate effectively with internal and external stakeholders to ensure seamless project delivery and client satisfaction.

Market & Industry Research

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• Stay abreast of industry trends, market developments, and relevant news within assigned sectors.
• Read and actively research information that enhances understanding of clients' industries and evolving business needs. Further track competitor activities, market intelligence, and emerging trends.
• Anticipate potential client requirements and proactively build a pipeline of suitable experts to support future projects.

People Management & Team Development

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• Train, coach, mentor, and supervise team members to enhance performance and productivity.
• Provide timely, constructive, and objective feedback to team members on their performance and development areas.
• Drive the overall grooming, capability building, and professional development of team members.
• Foster a collaborative, high-performance, and learning-oriented team environment.

Knowledge & Expert Network Development

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• Continuously expand and strengthen the expert network by identifying and onboarding relevant industry professionals.
• Ensure readiness of expert pools to meet evolving client demands across sectors and geographies.

Other Skills –

• Graduate or Post graduate degree (Preferably in the field of Economics, Marketing or Business.)
• Minimum 7-9 years of prior work experience in research and client servicing domain.
• At least 1-2 years of experience in managing a team of 5-10 people and independently handling client’s delivery & TAT.
• Strong problem-solving & decision-making abilities and analytical bend of mind thinking skills
• Strong communication skills (both written & verbal)