Service Delivery Manager (PMO), US
Circles, a venture-backed company whose SaaS platform helps telco operators launch and run digital brands, is hiring a Service Delivery Manager to anchor its US Project Management Office. They own end-to-end delivery of feature development — scope, schedule, and budget — bridging Platform Engineering and Customer Operations, with rigorous UAT, change management, and metric-driven reporting using t
- Compensation
- Not disclosed
- Location
- United States
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Project management
- Posted
Skills
Must have
- 5–8+ years leading complex software delivery projects
- Deep familiarity with cloud-native architectures, API integrations, microservices, and modern CI/CD pipelines (technical literacy, not coding)
- Experience operating across agile engineering environments (Scrum/Kanban) and 24/7 live customer support operations (ITIL frameworks)
- Fluency with Jira, Confluence, and advanced roadmapping software
- Strong structure, documentation, and data-driven predictability
- Diplomatic authority: push back on scope-creep while holding engineering teams accountable to deadlines
- Calm under pressure in fast-paced, chaotic software delivery
Nice to have
- Experience within Telco, SaaS, or Fintech ecosystems
Full description
Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
Besides its SaaS business, Circles operates three other distinct businesses:
- : A wholly-owned digital lifestyle telco brand based in Singapore, is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
- Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
- Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
About the Role
Circles is looking for a highly execution-oriented Service Delivery Manager to anchor our Project Management Office (PMO). This is a vital hybrid role designed for a project management expert who possesses deep technical literacy and a proven track record of bringing order to fast-moving technology environments.
As the Service Delivery Manager, you are the operational engine of the market team. You will own the end-to-end lifecycle of new feature development, serving as the critical primary interface that synchronizes our Platform Engineering and Customer Operations teams. Your focus is absolute: ensuring that what the business promises is exactly what gets built, tested, and shipped.
Key Accountabilities
- On-Time, On-Budget Delivery: Take full, unequivocal accountability for the scope, schedule, and resource allocation of all new feature development work within the region.
- Cross-Functional Interface: Serve as the central communication bridge and single point of contact between client-facing operations and internal engineering squads.