Service Desk Analyst
Capgemini is hiring a Service Desk Analyst in Melbourne to act as the first point of contact for end-user IT issues — answering calls and tickets, triaging and resolving incidents, and providing first-level support for desktops, applications, and user access while following ITIL-aligned processes.
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Strong interest in technology with a desire to grow in an IT support environment
- Excellent verbal and written communication skills with a customer-first mindset
- Experience in customer-service roles, with the ability to support users professionally
- Basic understanding of troubleshooting and exposure to IT environments such as helpdesk or desktop support
- Ability to work effectively in a team and adapt to shift-based work when required
Full description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
Roles & Responsibilities
- Serve as the first point of contact for end‑user IT issues, handling inbound calls and tickets.
- Triage, log, and resolve incidents where possible, escalating to technical teams when required.
- Provide first‑level support for desktops, applications, user access, and basic infrastructure services.
- Communicate clearly with users, delivering timely, professional, and empathetic support.
- Document repeatable fixes and follow ITIL‑aligned processes to ensure accurate, high‑quality ticket handling.
Your Profile
Qualifications & Experience
- Strong interest in technology with a desire to grow in an IT support environment
- Excellent verbal and written communication skills with a customer‑first mindset
- Experience in customer‑service roles, with the ability to support users professionally
- Basic understanding of troubleshooting and exposure to IT environments such as helpdesk or desktop support
- Ability to work effectively in a team and adapt to shift‑based work when required
What you’ll love about working here
- You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
- We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
- At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
- We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.
Veterans and Indigenous candidates are encouraged to apply
Apply today!
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
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