Collaborate Recruitment
Service Desk Analyst
On-site Service Desk Analyst (1st level) acting as the first point of contact for IT issues at a Sydney client, handling phone/email/face-to-face support, user onboarding/offboarding, and troubleshooting across Active Directory, Windows 10, Office 365, network devices and ERP systems.
- Compensation
- A$70K–A$75K / yr
- Location
- Parramatta, Sydney NSW
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Previous experience in a Service Desk Analyst role
- Experience supporting Active Directory, Windows 10, Office 365 suite, general network devices, ERP systems
- Experience in a customer-facing technology role
- Experience in Active Directory for managing users and groups
- Competent in troubleshooting mobile devices such as iPhones and iPads
- Experience troubleshooting physical and virtual desktop, laptop, phone, servers, printers, and network
- Ability to multi-task, prioritise and adapt to changing priorities in a fast-paced environment
- Outstanding communication and stakeholder management skills
- Australian Citizens/PR only
Full description
Salary: $70k - $75k p.a.
- Permanent role|On Site parking |Based in North Rocks, Sydney
- Experience in AD, Windows 10, Office 365 suit, Network devices|AU Citizens/PR only
- Great career growth| Excellent company profit sharing
Our client is looking for Service Desk Analyst with 1st - 1.5 level support for Active Directory, Windows 10, Office 365 suit, general network devices and ERP systems.
Great career growth| Excellent company profit sharing|AU Citizens/PR onlyKey Responsibilities:
- First point of contact for all IT related issues and queries
- Providing IT Support over the phone, emails and face to face
- Respond, log, triage, and conduct troubleshooting to all first level IT Service Requests and Incidents within agreed service level agreement.
- User Administration - on-boarding and off boarding.
- 1st level support for Active Directory, Windows 10, Office 365 suit, general network devices, ERP systems.
- Participate in various projects and IT initiatives.
Key Skills Required:
- Previous experience in a Service Desk Analyst role
- Experience in supporting Active Directory, Windows 10, Office 365 suit, general network devices, ERP systems.
- Experience in a customer-facing technology role.
- Experience in Active Directory for managing users and groups
- Competent in troubleshooting Mobile Devices such as iPhones, iPads.
- Experience in troubleshooting physical and virtual desktop, laptop, phone, servers, printers, and network
- Ability to multi-task, prioritise and adapt to changing priorities in a fast-paced continuously evolving environment to achieve outcomes
- Outstanding communication and stakeholder management skills