Service Desk Analyst
Halton Housing (a UK housing association) seeks a Service Desk Analyst for a 12-month fixed-term secondment in Widnes. Day to day: logging and managing ICT support requests, providing 1st/2nd line support, deploying laptops and mobile devices, and maintaining Active Directory records using Office 365 and Windows.
- Compensation
- Not disclosed
- Location
- Bold Heath, Widnes
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Experience troubleshooting and resolving ICT issues, including Office 365 applications
- Knowledge of Windows operating systems
- Mobile device support experience (iOS, Android and Windows)
- Understanding of ICT legislation, regulations and best practice
- Strong customer service and communication skills
- Ability to follow procedures, analyse information, solve problems and escalate issues where required
Full description
Here at Halton Housing, we are looking for an experienced and proactive Service Desk Analyst to work across our vibrant organisation.
Hours: 37 hours per week (Monday - Friday)Duration: Fixed Term Secondment (12 months)
What You’ll Do:
Log, prioritise and manage ICT support requests, ensuring service levels are met.
Configure, image and deploy ICT equipment, including laptops, tablets and mobile phones.
Provide 1st and 2nd line technical support, resolving issues where possible.
Create user guides and training materials to support self-service and knowledge sharing.
Support service improvement through issue analysis and process recommendations.
Manage ICT onboarding and offboarding processes, including inductions and user training.
Maintain accurate records within Active Directory and configuration management systems.
What You’ll Need:
Experience troubleshooting and resolving ICT issues, including Office 365 applications.
Knowledge of Windows operating systems and mobile device support (iOS, Android and Windows).
Understanding of ICT legislation, regulations and best practice.
Strong customer service and communication skills.
Ability to follow procedures, analyse information, solve problems and escalate issues where required.
What You’ll Get:
30 day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays
Opportunity to buy or sell holidays
Competitive salary
Electric Vehicle Salary Sacrifice Scheme
Flexible and Hybrid working
Supported training and development opportunities
Health and Wellbeing Cash Plan
Competitive Pension Scheme
Why Halton Housing?
At Halton Housing, our purpose is Improving People's Lives. We're looking for people who share our values:
We are Honest – we build trust through openness, integrity and accountability.
We are Dynamic – we embrace change, seek opportunities and continually improve.
We Care – we put people first and make a positive difference to our customers, colleagues and communities.
If this sounds like you and you're looking for a role where you can make a real difference, we'd love to hear from you.
We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
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