Service Desk Analyst

Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our government customer in Vienna, Virginia.
Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.
The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team.
Essential Functions, Responsibilities & Duties may include, but are not limited to:

Providing answers to general IT-related questions.
Managing the customer’s ticketing queue.
Tier 1-2 troubleshooting.
Solving issues such as password resets, RSA tokens, or PKI certifications.
Notifying users of service disruptions.
Implementing technical refresh of user equipment, to include workstations, monitors, switch boxes and card readers.
Provide information to customer logistics for (all equipment which requires inventory transactions when moved or decommissioned
Maintaining accurate records for shelf stock and notifying the government when inventory reaches reorder points.
Imaging workstations to the latest operating systems.
Installing COTS software.
Installing virus updates on stand-alone systems.
Supporting hourly monitoring checks and escalating issues to the appropriate solver team.
Receiving and troubleshooting calls from international and remote users for issue resolution.
Escalating issues to the customer that require more advanced technical knowledge.
Troubleshooting hardware issues on workstations, printers and other peripherals to include assessing system health, replacing components and submitting warranty claims with the vendor.

Requirements

Shall have four years of relevant experience in web software development.
Shall be able to demonstrate working in a 24/7 operational environment and working on call rotation.
Bachelor’s degree in related field

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.