CMS It Services
Service Desk Engineer
IT service desk engineer providing remote technical support to customers via phone, email, and chat at CMS IT Services. Day to day involves troubleshooting hardware, software, and network issues and managing ticket queues in tools like Zendesk or ServiceNow. Based in Airoli (Navi Mumbai), 1-4 years' experience.
- Compensation
- ₹300K–₹400K / yr
- Location
- Thane; Navi Mumbai
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 1+ years
- Category
- It support
- Posted
Skills
Must have
- 1-4 years of experience in an IT service desk environment or similar role
- Strong knowledge of troubleshooting techniques for common IT problems (e.g. printer issues, password resets)
- Proficiency in ticketing tools like Zendesk or ServiceNow
Nice to have
- Familiarity with other ticketing platforms
Full description
**Location : Airoli
Roles and Responsibilities :**
- Provide remote technical support to customers through phone, email, or chat channels.
- Troubleshoot and resolve IT issues related to hardware, software, and network connectivity.
- Manage and prioritize tickets in the service desk system to ensure timely resolution of customer requests.
- Collaborate with internal teams to escalate complex issues and provide updates on ticket status.
Job Requirements :
- 1-4 years of experience in an IT service desk environment or similar role.
- Strong knowledge of troubleshooting techniques for common IT problems such as printer issues, password resets, etc.
- Proficiency in using ticketing tools like Zendesk or ServiceNow is required; familiarity with other platforms a plus.