Service Desk Engineer | L2 + | Azure & M365 | Clear progression

Salary: $75,000 – $90,000 per year + Super + Bonus

About us

Tektalent has exclusively partnered with an Australian technology service provider that is taking the national market by storm, and is now apart of the largest technology group in the world, a billion dollar enterprise.

Our client offers a plethora of unique benefits & attractive notions to put them in a unique position of offering Managed services with a difference. Our client is genuinely dedicated to keeping the culture & morale of the team happy & fulfilled, whilst offering an environment to support customers with the latest & most innovative technology stacks.

This role is permanent & offers a flexible working environment to allow you the freedom to work from the office, or from the comfort of your own home. If you are stuck in a repetitive or mundane managed services environment where every day is the same, we can assure you that our client will change your perspective & give you a fresh new lease on working for a technology service provider, that genuinely cares about you & their customers.

As a Level 2 Service Desk Engineer, you are the second line of support for our clients. This means going above and beyond in every interaction—responding quickly, solving problems with care, and showing clients that we’re committed to their success

Qualifications & experience

• 3 + years experience in a level 2 + technical support / IT Support capacity OR strong level 1 experience with the ability to step up into a level 2 role

• Technical breadth of experience across (You don't need deep experience in all, but at least exposure across the stack): Microsoft 365, Azure, Intune, Entra, Teams, Networking (Fortigate, Cisco, Unifi), Cloud compute, Storage & backup, Windows Server 2012 - 2021

• Advanced and complex understanding of Microsoft Modern Work knowledge environments (M365, Teams, Azure, InTune, Entra)

• Clear communicator with strong customer engagement experience

• Self-motivated & passion for technology / Customer service

• Strong communication skills & ability to relate to people

• Having experience working within an MSP (Managed Services) environment is highly attractive but not essential

Tasks & responsibilities

• Respond to L2 / 2.5 support requests across M365, networking, backup, Azure and general modern microsoft IT stack

• Troubleshoot and resolve incidents efficiently

• Document all ticket activity and resolution steps thoroughly

• Maintain clear and high-quality documentation