Full description

Salary: RM 1,000 per month

About the role

Provide IT support through live chat and written communication channels for Eats365 products and systems. This is a chat customer support position, with customer enquiries handled primarily through live chat and written communication.

Key responsibilities

Respond to merchants enquiries professionally and in a timely manner

Assist merchants with questions and basic troubleshooting related to Eats365 products and systems

Escalate complex technical or product issues to the relevant team when necessary

Follow up on merchants enquiries and ensure proper resolution

Learn Eats365 products, systems, and customer support processes

Work closely with internal teams to provide a smooth merchants experience

About you

Able to read and write both Simplified and Traditional C h i n e s e

Fluent in M a n d a r i n , proficiency in Cantonese and English is an added advantage

Interested in IT Services and technology support

Comfortable communicating with end users through live chat

Good written communication and interpersonal skills

Patient, detail-oriented, and willing to learn

Able to work independently and as part of a team

Benefits

Hands-on training and learning opportunities

Career development opportunities

Company-provided Apple MacBook for work use

Office pantry with free drinks and snacks