Service Desk Intern - Summer 2027

Overview

Wolf is seeking a Service Desk Intern to join us this summer in our Information Technology (IT) team. As a Service Desk Intern focusing on IT support and system imaging, you will play a crucial role in providing technical assistance to end users while gaining hands-on experience in system imaging processes and utilizing various technologies. Reporting to the Helpdesk Manager, you will learn to image systems through Intune and support a range of IT tools and platforms including SysAid (ticketing), ConnectWise, Mimecast, CrowdStrike, CyberArk, Arctic Wolf, and Microsoft Active Directory/Entra ID. Additionally, you will assist with resolving issues related to Microsoft 365 and gain proficiency in supporting Zoom and Microsoft Teams conference rooms. This internship offers a unique opportunity to develop practical skills in IT support, system imaging, and using cutting-edge technologies in a professional environment.

*Candidate is expected to work 4-5 days each week in our Boston office.

Responsibilities

• Learn and assist in system imaging processes using Intune to deploy software and configurations to end-user devices

• Use IT management platforms such as SysAid and ConnectWise to log, track, and manage user requests and IT assets

• Provide IT support and assistance to end-users via Teams, email, or ticketing system

• Use Active Directory for user account management and security permissions

• Troubleshoot and resolve issues related to Microsoft 365 applications including Word, Excel, PowerPoint, and Outlook

• Gain hands-on experience in supporting and troubleshooting Zoom and Microsoft Teams conference rooms, including audiovisual equipment and collaboration tools

• Collaborate with IT team members to escalate complex technical issues and ensure timely resolution of user inquiries

• Contribute to knowledge base articles and documentation related to system imaging processes and IT support procedures

• Participate in training sessions and professional development activities to enhance technical skills and proficiency with IT tools and platforms

Qualifications

• Currently enrolled at a college or university with an expected degree preferably in information systems, IT, computer science, cybersecurity, or general technology controls

• Basic understanding of computer hardware, software, networking concepts, and Windows operating systems

• Interest in learning imaging processes using Intune and learning about other IT support tools such as SysAid, ConnectWise, and Mimecast

• Excellent communication skills, both verbal and written, with the ability to effectively explain technical concepts and solutions to end-users