Xpertechs
Service Desk Intern
- Compensation
- Not disclosed
- Location
- Columbia, MD
- Work setup
- Not specified
- Seniority
- Intern
- Employment
- Internship
- Experience
- Not specified
- Category
- It support
- Posted
Full description
Launch Your IT Career with XPERTECHS
Are you studying Information Technology, Cybersecurity, Computer Science, or a related field and looking for real-world experience?
As a Service Desk Intern, you'll work alongside experienced IT professionals supporting businesses with day-to-day technology challenges. You'll gain hands-on experience with Microsoft 365, Windows devices, networking, cybersecurity, and professional IT service delivery in a Managed Services Provider (MSP) environment. This is an excellent opportunity for students looking to build technical skills, develop professional experience, and prepare for a future in IT.
What You'll Do
- Provide first-level technical support to clients via phone, email, and remote support tools.
- Troubleshoot common Microsoft 365, Windows, hardware, and software issues.
- Build, configure, and deploy laptops, desktops, and mobile devices.
- Monitor and update support tickets using our service management platform.
- Participate in team meetings, training sessions, and professional development opportunities.
- Deliver outstanding customer service and maintain professional communication with clients.