SERVICE DESK OPERATOR
Provides first-line IT helpdesk support on-site at St. Luke's Medical Center in Quezon City across three shifts: handling tickets, remote desktop sessions, Windows/macOS issues, and basic network troubleshooting. Microsoft 365/Active Directory knowledge and ITIL or CompTIA certs are a plus.
- Compensation
- ₱19.4K–₱22.9K / mo
- Location
- Quezon City, Metro Manila
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 1+ years
- Category
- It support
- Posted
Skills
Must have
- Diploma or bachelor's degree in Information Technology, Computer Science, Systems Engineering, or related technical field
- 1-2 years of experience in IT helpdesk, customer service, or technical support role
- Familiarity with ticketing systems, remote desktop tools, Windows/macOS, and basic network troubleshooting
- Good communication, problem-solving, documentation, and customer service skills
Nice to have
- Knowledge of Microsoft 365 and Active Directory
- ITIL Foundation, CompTIA A+, or relevant Microsoft certification
Full description
Salary: ₱19,360 – ₱22,880 per month
URGENT HIRING: SERVICE DESK OPERATOR
📍 Location: St. Luke’s Medical Center – 279 E. Rodriguez Sr. Avenue, Quezon City
Vacancies: 3
Schedule: Three shifts
Can start ASAP
QUALIFICATIONS:
▪ Diploma or bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or a related technical field.
▪ 1–2 years of experience in an IT helpdesk, customer service, or technical support role.
▪ Familiarity with ticketing systems, remote desktop tools, Windows/macOS, and basic network troubleshooting.
▪ Knowledge of Microsoft 365 and Active Directory is an advantage.
▪ Good communication, problem-solving, documentation, and customer service skills.
▪ ITIL Foundation, CompTIA A+, or relevant Microsoft certification is an advantage.
📩 HOW TO APPLY:
Send your updated CV to angelynenicole@asiapro.coop.
▪ Email subject: Service Desk Operator Application
Applicants who can start ASAP are encouraged to apply!