Service Desk Support Personnel
- Compensation
- Not disclosed
- Location
- Torii Station, 47, JP
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- A Bachelor’s degree in Computer Science or a closely related field may be waived for candidates who possess four (4) continuous years of experience performing Service Desk tasks.
- Bachelor’s degree in Computer Science or a closely related field. The degree requirement may be waived for candidates with four (4) continuous years of experience performing Service Desk tasks.
- Two (2) years of Service Desk experience within the last four (4) years.
- General knowledge and practical experience with Microsoft Windows operating systems.
- The candidate’s resume/CV must clearly demonstrate at least two (2) of the last four (4) years performing Service Desk-related duties.
- Qualifying experience may include end-user support, technical troubleshooting, incident and service-request management, Windows operating system support, workstation support, and escalation of complex
Full description
About DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
About the Opportunity
DMI, LLC is seeking Service Desk Support Personnel to join us. The Service Desk Support Personnel will provide responsive and effective technical support to end users within a Department of Defense (DoD) environment. This position is responsible for troubleshooting and resolving a broad range of IT-related issues while ensuring users receive timely, professional, and customer-focused support.
The ideal candidate will have demonstrated Service Desk experience, a strong working knowledge of Windows operating systems, and the ability to operate effectively in a secure and mission-focused environment.
Duties and Responsibilities:
- Provide first-level Service Desk support to end users and assist with the resolution of hardware, software, operating system, and connectivity issues.
- Troubleshoot and resolve issues involving Windows operating systems and standard desktop computing environments.
- Receive, document, track, and resolve service requests and incidents in accordance with established procedures.
- Identify, diagnose, and resolve technical problems or escalate issues to appropriate support teams when necessary.
- Assist users with workstation configuration, software applications, account access, and other routine IT support requirements.
- Maintain accurate documentation of incidents, troubleshooting steps, resolutions, and service requests.
- Provide professional and courteous customer service while responding to user issues in a timely manner.
- Follow DoD cybersecurity, information assurance, configuration management, and IT service management policies and procedures.
- Support the overall availability and reliability of IT services at the assigned locations.
- Perform other Service Desk and IT support duties as assigned.
Qualifications
Education and Years of Experience:
- A Bachelor’s degree in Computer Science or a closely related field may be waived for candidates who possess four (4) continuous years of experience performing Service Desk tasks.
- Bachelor’s degree in Computer Science or a closely related field.