Service Desk Technician 1 | WFH | Night Shift | Weekends Off | Day 1 HMO
Permanent WFH, night-shift (11 PM–8 AM PH) first-level IT service desk role serving a U.S. construction services client through Emapta. Daily work: resolving tickets within SLAs, troubleshooting Windows and Microsoft 365, basic Active Directory tasks, and diagnosing hardware, software, and network connectivity issues.
- Compensation
- Not disclosed
- Location
- Pampanga, Central Luzon
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 1+ years
- Category
- It support
- Posted
Skills
Must have
- Associate or bachelor's degree in Computer Science, Information Technology, or a related field
- 1 to 3 years of experience as a Service Desk Technician, IT Helpdesk Technician, or Technical Support Specialist
- Proficiency in Windows operating systems and Microsoft 365 applications
- Basic Active Directory administration
- Familiarity with remote support tools and IT helpdesk ticketing systems
- Foundational networking knowledge: IP addressing, DNS, DHCP, and VPN technologies
- Ability to apply structured troubleshooting methods and follow escalation procedures
- Excellent written and verbal English communication skills
- Availability for night shift 11:00 PM–8:00 AM PH time, Monday to Friday
- Ability to occasionally lift and move IT equipment weighing up to 25 pounds
- Availability for occasional on-call duties or overtime during critical outages
- Flexibility to accommodate occasional travel or onsite work when required
Nice to have
- Experience supporting U.S.-based clients
- CompTIA A+, CompTIA Network+, or equivalent IT certifications
- Familiarity with ITIL practices
- Basic knowledge of ITSM practices and technical documentation standards
Full description
An International IT Career Connected to America's Construction Industry
Reliable IT systems are essential to the professionals responsible for America's construction projects. As a Service Desk Technician 1, you'll resolve service requests, troubleshoot Microsoft 365 environments, and maintain business connectivity across international teams. Pursue a lasting global career with Emapta, where remote work, continuous professional development, and meaningful international exposure create opportunities for Top 1% talent.
Job Overview
- Employment Type: Full-time
- Shift: Night Shift | 11:00 PM-8:00 AM PH Time | Weekends Off
- Work Setup: Permanent Work From Home
Exciting Perks Await!
- Day 1 HMO and customized coverage
- Competitive salary package
- Night differential pay to maximize your earnings
- Permanent WFH arrangement
- Fixed weekends off
- Salary Advance Program through Emapta's banking partner, subject to eligibility, bank assessment, and approval; available to eligible account holders with at least six months of company tenure
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to office gyms in Ortigas and Makati, with a complimentary physical fitness trainer
- Exclusive Emapta Lifestyle perks, including hotel and restaurant discounts and more
- Unlimited opportunities to earn employee referral incentives across the organization
- Standard government-mandated and Emapta benefits
- A total of 15 annual leave credits for use at your discretion, including five credits convertible to cash
- Milestone rewards, including additional service incentive leave credits upon achievement of service milestones and a loyalty bonus
- Fun employee engagement activities
- Mentorship and exposure to global leaders and international teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
Education, Certifications, and Professional Experience
- Associate or bachelor's degree in Computer Science, Information Technology, or a related field.
- 1 to 3 years of experience as a Service Desk Technician, IT Helpdesk Technician, or Technical Support Specialist, preferably with U.S.-based clients.
- CompTIA A+, CompTIA Network+, or equivalent IT certifications are preferred.
- Familiarity with Information Technology Infrastructure Library (ITIL) practices is an advantage.
Technical Skills
- Proficiency in and