Service Desk Technician

Service Desk Technician (Jr-Mid-Sr)

Location: Tampa, FL, 33601Clearance: TS/SCI

Job Description:

The Service Desk Technician will provide technical support to end-users, troubleshoot and resolve hardware and software issues, and escalate complex problems to higher-level support teams. The ideal candidate will have excellent communication skills, be customer-focused, and have a strong technical background.

Responsibilities:

• Provide technical support to end-users via phone, email, or in-person

• Troubleshoot and resolve hardware and software issues

• Escalate complex problems to higher-level support teams

• Document and track all support requests and resolutions in a ticketing system

• Install, configure, and maintain hardware and software

• Assist with the setup and maintenance of network and server infrastructure

• Provide training and support to end-users on new hardware and software

• Stay up-to-date with the latest technology trends and advancements

Requirements:

• Associate's or Bachelor's degree in Computer Science or related field

• 5+ years of experience in a technical support role

• Excellent communication and customer service skills

• Strong technical background in hardware, software, and networking

• Experience with ticketing systems and remote support tools

• Ability to work independently and as part of a team

• Strong problem-solving and analytical skills

• Ability to prioritize and manage multiple tasks and projects

• Must Have ITIL and Sec+ certificates.