Service Desk Technician (First and Second Line, Windows, Accounts) for NATO with security clearance

Good first-line support is invisible - nobody notices it until it is missing.

A multinational defence training centre in Bydgoszcz needs a hands-on technician for its
end-user estate: getting devices ready, getting people back into their accounts, and fixing the
everyday problems before they turn into bigger ones. Fully on site, as part of a small support
team with clear procedures.

What you would be doing

• Building and rebuilding laptops from the standard image and configuring them so each one is

ready for its user on day one

• Setting up, wiping and preparing iPhones for the people who carry them

• Handling account requests - password and MFA resets, access to the systems people need -

against approved tickets

• Solving the common problems at first line: logins, software errors, printers, Wi-Fi and LAN

connectivity - and escalating what needs a deeper look

• Keeping devices patched and compliant, checking deployment status and fixing basic

failures

• Logging everything you install, fix or deploy, so the next person can see exactly what

happened

What you would bring

• Proven end-user support experience with desktops, laptops and peripherals in a business or

operational setting

• Confidence with device imaging, software installation and Windows troubleshooting

• Basic networking - IP addressing, connectivity checks, wireless and wired faults

• Day-to-day use of a ticketing or service management tool, and the habit of keeping it

accurate

• Sound instincts on security basics: passwords, access control, looking after devices

• Clear communication with users, and the willingness to work extended hours around

exercises and events

• Nice to have: ITIL, VDI environments, Apple and VMware tools, Active Directory, Group

Policy, DNS and DHCP

Why this one is worth a look

It is a well-run environment with clear procedures, a real mix of Windows, Apple and mobile
devices, and a framework behind it that keeps renewing.