Service Manager | Anchorage Regional Application

This is a general application for Swickard Auto Group in Anchorage, AK for candidates willing to relocate if necessary based on position and dealership availability.

The Service Manager is responsible for overseeing and managing all aspects of the service department, ensuring customer satisfaction, efficient operations, and profitability.

Responsibilities:

Customer Service:

• Greet customers promptly and professionally.
• Ensure customer satisfaction through timely and quality service.
• Handle customer complaints and resolve issues effectively.

Team Management:

• Hire, train, and supervise service technicians.
• Develop and maintain a positive work environment.
• Evaluate employee performance and provide feedback.

Operations Management:

• Schedule and prioritize service appointments.
• Manage inventory of parts and supplies.
• Monitor and control labor costs.
• Ensure compliance with safety regulations and industry standards.

Financial Management:

• Prepare and analyze service department reports.
• Develop and implement strategies to increase profitability.
• Monitor and control expenses.

Quality Control:

• Inspect completed work to ensure quality standards are met.
• Identify and address any quality issues.

Other duties as assigned

Qualifications:

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Experience: 5+ years of experience in automotive service management.
• Education: High school diploma or equivalent.
• Certifications: Valid driver's license.
• Technical Knowledge: knowledge and experience with Reynolds & Reynolds DMS preferred.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Proficiency in automotive repair and maintenance procedures.
• Strong organizational and time management skills.
• Ability to work under pressure and meet deadlines.

Physical Requirements:

• Ability to stand, walk, and sit for extended periods of time.
• Ability to lift and carry heavy objects up to 50 pounds.
• Ability to work in a noisy and sometimes dirty environment.
• Ability to use hand tools and equipment.

Benefits of Working at Swickard: