Service Manager

Position Summary: Supervise, train, and support Service Technicians. Enforce company policies and procedures. Resolve customer complaints, disputes, and concerns.

Job Duties:

• Develop and implement goals and objectives for the department.

• Supervise and train Service Technicians in the proper installation of alarm systems.

• Make field visits to assist Service Technicians with complicated customer service and technical matters.

• Resolve customer disputes and billing issues.

• Monitor and review all service calls and appointments to ensure timely completion of work.

• Coordinate planning with other members of Branch management.

• Serve as supervisor on-call, 24 hours a day.

• All other miscellaneous responsibilities and other duties as assigned.

Requirements:

• Prior supervisory and training experience preferred.

• High school diploma or equivalent required.

• Valid driver's license required.

• Good written and verbal communication skills required.

• Good interpersonal skills required.

• Thorough knowledge of electrical wiring and construction required.

• Basic knowledge of electronic theory required.

• Demonstrated ability for leadership/motivation required.

• Ability to program, test, inspect and install all major company products required.

• Ability to develop a department business plan preferred.

• Basic data entry and retrieval skills required.

• Intermediate word processing and basic spreadsheet competence preferred.

Highlights Include:

• 40-Hour Workweek with Overtime Opportunities

• Day Shift Schedule Monday to Friday, some on-call and weekends may be required

• Take Home Company Vehicle with Gas Card or Mileage Reimbursement

• Uniform, Tools, and Cell phone Provided

• Clearly Defined Career Path (Level System)

• Paid Training and NICET Certifications

• Alarm System Purchase Plan and Employee Discounts

• Benefits; medical, dental, vision, life insurance, long term disability

• Vacation, Sick Time, Holidays, Bay Alarm Days

• 401(k) with a company match

• Employee Referral Bonus Program

• Flexible Spending Account

• Employee Assistance Program (EAP)

• Education Reimbursement

• Family Scholarship Programs

• Employee Resource Groups

• Community Service Programs

Join the Bay Alarm Family!

Come start or advance your career at Bay Alarm, the nation's largest independently owned security company. We prioritize internal growth for our employees and offer outstanding promotional opportunities. As a family-owned company we value work life balance. 15% of our employees have been with Bay Alarm for 15+ years! Work locally and make a difference in your community at one of our 16 branch locations across California, Arizona, and Washington.

All positions support Bay Alarm in our commitment to being our best at every opportunity, providing the expertise, technology, personalized service and support to keep our customers and their valuables safe.

We offer comprehensive benefits; medical, dental, vision, life insurance, and 401(k) with company match.

Bay Alarm is an Equal Employment Opportunity (EEO) employer. We value diversity and inclusion and strive to make every employee's experience here enriching.