Service Manager

B I R G E & H E L D

Investing in Communities to Transform Lives.

Supporting 2 Multifamily Communities - 550 Units

Residences on Ronald Raegan and Linden Square

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Service Manager will oversee the day-to-day maintenance of an asset assigned. This individual will be responsible for ensuring that physical assets are maintained to the highest standards, managing on-site maintenance teams, optimizing preventative maintenance programs, and ensuring compliance with safety and operational protocols. The ideal candidate is a hands-on leader with strong technical skills, excellent organizational abilities, and a proactive, solutions-driven mindset. The Service Manager reports to the Operations Manager.

KEY RESPONSIBILITIESMaintenance Leadership and Team Support

• Provide hands-on leadership and direction to on-site maintenance teams across B&H properties to ensure consistent, high-quality service.
• Train, mentor, and support the development of maintenance team members. Participate in hiring, onboarding, coaching, and performance reviews.
• Foster a culture of safety, accountability, and high performance throughout the maintenance team.

Preventive Maintenance and Asset Management

• Develop and implement preventive maintenance programs to minimize equipment failures and extend asset life.
• Conduct regular inspections and audits to assess property conditions and identify areas needing attention.
• Confirm accurate replacement of capital items, ensuring proper repair-vs-replacement decisions are made.
• Ensure completion of work orders within 48 hours (excluding emergencies) and unit turns within five (5) working days, unless otherwise directed by the Operations Manager.
• Perform on-site work when necessary to support property functionality and appearance.

Project and Capital Improvement Coordination

• Collaborate with Operations Managers to schedule and execute capital improvement and renovation projects.
• Schedule vendor work as needed, ensuring timely execution and quality results.

Regulatory Compliance and Safety

• Ensure all maintenance operations comply with OSHA regulations and local, state, and federal requirements.
• Promote safe working practices and adherence to company policies at all times.

Vendor and Contractor Management

• Manage vendor relationships and oversee third-party contractors for services such as HVAC, plumbing, landscaping, and general maintenance.
• Monitor vendor performance to ensure cost-effectiveness and quality standards.

Inventory and Procurement Oversight

• Maintain inventory control of tools, equipment, and maintenance supplies.
• Oversee procurement processes to ensure timely and budget-conscious purchasing across sites.

Emergency Response and On-Call Coverage

• Respond to emergency maintenance issues and provide after-hours support when necessary.
• Ensure all maintenance staff are available to participate in the on-call rotation as needed.

Grounds and Curb Appeal

• Maintain property grounds as needed to ensure a clean, safe, and welcoming environment for residents and visitors.
• Support seasonal curb appeal efforts across multiple properties.

Cross-Property Collaboration

• Oversee the day-to-day maintenance of the assigned B&H portfolio.
• Provide assistance to other B&H assets as needed to drive broader company goals and operational success.

EDUCATION, EXPERIENCE, AND SKILLS

• Minimum of three (3) – five (5) years of demonstrated success in apartment maintenance or a related field.
• A minimum of three (3) – five (5) years of experience in HVAC or formal technical training in heating and air conditioning is required.
• EPA certification required for refrigerant handling, or willingness to obtain certification upon hire.
• HVAC certification, required.
• For positions that require travel between properties, a valid driver’s license and reliable transportation are required.
• Working knowledge of OSHA standards and other environmental safety standards.
• Above average oral communication skills.
• Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work.
• Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools.
• Able to operate all necessary tools to perform the essential functions of the position.
• Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools.
• Able to operate all necessary tools to perform the essential functions of the position.
• Able to multi-task and prioritize work orders.
• Exhibit strong attention to detail.
• Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand.
• Able to think logically to troubleshoot, analyze situations, and make sound business decisions.
• Able to lift, push, and pull up to 75 pounds.
• Smart phone preferred for work purposes.
• Able to perform a variety of duties in all types of weather.

WHAT WE OFFER

• Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
• Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
• Save on living expenses with exclusive employee discounts at Birge & Held properties.
• Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
• Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
• Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
• Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
• Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
• Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
• Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

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