Service Manager
- Compensation
- Not disclosed
- Location
- Shelbyville, Kentucky, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Must have
- Strong communication, leadership, and interpersonal skills.
- A positive attitude and a genuine desire to help others succeed.
- Ability to provide constructive feedback and hold employees accountable.
- Strong problem-solving and organizational skills.
- Ability to manage multiple priorities and follow through on commitments.
- Comfortable reviewing performance metrics and identifying opportunities for improvement.
- Customer service experience and the ability to handle challenging conversations professionally.
- Pest control experience or previous team leadership experience preferred.
- Willingness to learn, teach, and continuously improve.
- Ability to work in the field, carry required equipment, and work outdoors in varying weather conditions, with or without reasonable accommodation.
- Must meet applicable state licensing and company requirements for the position.
Full description
About the Opportunity
Moxie Pest Control is looking for a positive, motivated, and hands-on Service Manager who is passionate about developing people, delivering exceptional customer service, and helping a team succeed.
The Service Manager plays an important role in improving service quality, developing Field Experts, and increasing customer retention. This position requires someone who is willing to spend time in the field, lead by example, provide consistent training, and help employees become more confident and effective in their roles.
The ideal candidate is approachable, solution-oriented, and committed to helping others improve. They understand that customer retention starts with delivering quality service, building trust, and following through on what we promise.
Key Responsibilities
Field Training and Development
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Conduct regular field observations and ride-alongs to evaluate service quality and provide hands-on coaching.
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Train new and experienced Field Experts on proper treatment techniques, service expectations, and customer communication.
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Demonstrate the correct way to perform services and ensure all required areas are properly treated.
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Provide constructive feedback, recognize improvement, and follow up to ensure coaching leads to results.
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Help Field Experts develop the knowledge, confidence, and skills needed to succeed.
Customer Retention and Service Quality
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Identify the causes of customer cancellations, repeat service requests, and customer dissatisfaction.
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Work with Field Experts to correct service issues and prevent avoidable customer losses.
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Help resolve customer concerns and support customer retention efforts.
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Ensure services are completed thoroughly and match what was promised to the customer.
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Reinforce professional communication, accurate service documentation, and quality end-of-service checkouts.
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Monitor customer feedback and service trends to identify opportunities for improvement.
Leadership and Team Culture
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Maintain a positive, professional, and supportive environment.
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Be available to help Field Experts with questions, challenges, and difficult service situations.
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Lead by example and demonstrate a strong work ethic, accountability, and a willingness to help wherever needed.