Service Manager

Job Scope:

We are seeking a Service Manager who will serve as a pillar of integrity for our client, maintaining competence through ongoing management training to update knowledge and skills. In this role, the Service Manager will oversee complex care services, ensuring compliance with company policies and regulatory requirements, with a focus on achieving 100% audit compliance. In this role, the Service Manager will oversee the accurate and timely submission of payroll information, petty cash, DBS payments, and timesheets to meet deadlines. You, as a Service Manager, will also ensure alignment of pay rates and charge rates for temporary roles with Agenda for Change, NHSP, and other agencies, while assessing clients' ability to pay promptly to optimize sales and service efforts.

Collaboration with stakeholders, managing demand, controlling costs, and promoting teamwork are key aspects of this position. Compliance with CQC regulations and relevant legislation is essential. The Service Manager should treat all employees and internal customers respectfully to foster company team spirit and job satisfaction while supporting skill development.

Do you have?

• NVQ Leadership & Management or equivalent, Level 5 qualification or relevant experience/qualifications

• Create and record a minimum of 5 days of relevant Continuing Professional Development (CPD) per year to stay updated on good practice

• Ensure health and safety for oneself and others while at work

• Take ownership of continuous personal development, including relevant training such as Health and Safety Training

• Fulfill any other tasks reasonably assigned by the Line Manager within the scope of the position

Benefits:

• 25 days of paid holiday per year

• 8 days of paid Bank Holidays

• Additional day off on your birthday

• Potential to earn a bonus after successful probation

• Option to enroll in a work-based pension scheme

• Comprehensive support to ensure confidence in job performance

• Opportunities for career progression and Continuing Professional Development (CPD) aligned with career aspirations and discussed with your line manager

• Comprehensive induction provided to support your integration into the role