Service Marketing & Sales Operations Manager

Your role

As a Service Marketing & Sales Operations Manager, your mission is to [To design and market industrial vacuum pump after-sales service solutions (e.g., predictive maintenance, emergency repair programs) by aligning product portfolios with client needs and driving adoption through lifecycle-focused campaigns and technical sales enablement.]. You will report to [Business Line Manager, VTS].

You will

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1. Service Product Planning & Development

• Demand Mapping & Strategy

• Conduct cross-sector client demand research to build a service demand map, identifying monetizable service scenarios (e.g., basic maintenance, predictive services, performance optimization) with validated ROI models. In particular for top 4 clients across four sectors(Coating/Iron/Chemistry/Lithium)

• Modular Product Architecture

• Design tiered service product portfolios (e.g., Base Tier: model/warranty-based catalog; Advanced Tier: predictive maintenance+, emergency response) to drive repurchase rates and scalability.

• Service Pricing Model Innovation

• Develop ROI drived pricing strategies (e.g., performance-guarantee pricing linked to OEE improvement) and customized TCO calculators to enhance client value perception.

2. Service Product Marketing & Commercialization

• Digital Engagement Platform

• Build and manage digital platforms (e.g., WeChat mini-programs) integrating real-time monitoring, role-based content segmentation (technical/management/decision-maker), and service delivery automation.

• Lifecycle Loyalty Program

• Design lifecycle programs (e.g., annual health checks, priority spare parts allocation, renewal-focused service bundles) to increase contract renewal rates and customer lifetime value.

3. Sales Operations Management

• Sales Enablement Tools

• Create evidence-based sales tools (e.g., ROI case studies) and conduct training to improve sales team capabilities in articulating service value.

• Sales Planning and demand forecast

• Work closely with CVC, Planning, logistics, finance team to manage sales budget and forecast according to management requirement, track accuracy and monitor improvement

• Review accuracy, track and coordinate differences

• Closely work with planning team to understand the factory capacity, help the team to make key decision, reduce risks and optimize business opportunities;

• Responsible for NWC targets, promoted the reduction of excess inventory and overdue receivables collection

• Process and operations management

• Drive continuous improvement of operation process and improve sales efficiency

• Provide effective training on both process and system

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

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Experience requirements

• Proven experience in industrial equipment after-sales service product management or B2B marketing, preferably in vacuum pumps machinery.

• Expertise in designing modular service portfolios (e.g., predictive maintenance, emergency repair) with ROI-driven pricing models.

• Track record in executing lifecycle-focused marketing campaigns (digital platforms, technical workshops) and sales enablement tools (TCO calculators, ROI cases).

• Strong analytical skills to map client needs, optimize product-market fit, and measure commercialization impact.

• Technical fluency to collaborate with engineering/sales teams and articulate service value to industrial clients.

Knowledge

• Fluent both in written and oral English & Chinese.

• Proficient in the use of Microsoft Office, including Word, Excel and Power Point.

Educational requirements

Bachelor degree - technically or commercially oriented or equivalent experience.

In return, we offer

• Culture of trust and accountability

• Lifelong learning and career growth

• Innovation powered by people

• Comprehensive compensation and benefits

• Health and well-being

Job location

Option 1: On-Site
This role requires you to work on-site at our office in Shanghai. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

Talent Acquisition Team: Summer Danfeng Hu