Service Operations Manager
- Compensation
- Not disclosed
- Location
- Wylie, TX, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Operations
- Posted
Skills
Must have
- High school diploma or equivalent.
- Previous supervisory or management experience in retail, grocery, or customer service environments.
- Strong leadership, communication, and organizational skills.
- Ability to lead multiple teams in a fast-paced environment.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Nice to have
- Associate's or Bachelor's degree in Business, Retail Management, or a related field.
- Experience managing front-end operations and customer service teams.
- Experience with labor planning, scheduling, and performance management.
Full description
Why choose us?Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Position Summary
The Service Operations Manager is responsible for leading and managing front-end store operations to deliver exceptional customer service, operational efficiency, and financial performance. This position oversees key customer-facing departments and functions, including customer service, cash office operations, checkout services, Drive Up & Go (D.U.G.), and front-end staffing. The Service Operations Manager develops teams, drives customer satisfaction, ensures compliance with company standards, and contributes to overall store success.
Key Responsibilities Customer Service Leadership
- Lead and promote a customer-first culture throughout the store.
- Ensure customers receive prompt, friendly, and professional service.
- Resolve customer concerns, complaints, and escalated service issues.
- Monitor customer satisfaction metrics and implement improvement strategies.
- Develop customer service programs and initiatives that enhance the shopping experience.
Front-End Operations
- Oversee day-to-day front-end operations, including checkout, service desk, and cash office activities.
- Ensure efficient customer flow and appropriate staffing during peak business periods.
- Monitor transaction accuracy, tender accountability, and cash handling procedures.
- Maintain front-end appearance, organization, and operational standards.
- Support implementation of company programs, promotions, and operational initiatives.
Drive Up & Go (D.U.G.) Operations
- Support and oversee online shopping and order fulfillment operations.
- Monitor order accuracy, on-time fulfillment, and customer satisfaction performance metrics.
- Ensure associates are trained on systems, procedures, and service expectations.
- Identify opportunities to improve efficiency and productivity within the department.
Leadership & Team Development
- Recruit, train, coach, and develop department associates and supervisors.