Service Plumber

About the Role: As a Residential Service Plumber, you will be the face of our company, providing expert plumbing services to our valued residential customers. Your skills, knowledge, and passion for customer satisfaction will play a vital role in ensuring that our customers' plumbing needs are met with excellence. We offer competitive compensation, a supportive work environment, and ample opportunities for professional growth and advancement.

About Us: Illiana Heating & Air is a leading HVAC service provider, offering high-quality heating, air conditioning and indoor air quality solutions in Cedar Lake & surrounding areas. Our mission is to create comfortable and energy-efficient spaces through innovative and reliable services. We are currently seeking a proactive and organized Administrative Assistant/Customer Service Representative to join our growing team and help us continue providing exceptional customer service.

Key Responsibilities:

• Perform a wide range of residential plumbing services, including installations, repairs, and maintenance tasks.

• Diagnose plumbing issues accurately and provide efficient solutions to meet customer needs.

• Install, repair, and maintain plumbing fixtures, pipes, valves, faucets, and water heaters.

• Conduct thorough inspections of plumbing systems and identify potential problems or areas for improvement.

• Collaborate closely with customers, actively listening to their concerns and providing expert advice and recommendations.

• Ensure all work is performed in compliance with industry standards, local codes, and safety protocols.

• Document services performed, materials used, and time spent on each job accurately and efficiently.

• Maintain a clean and organized work area, ensuring proper handling and storage of tools and equipment.

• Deliver exceptional customer service, addressing customer questions and concerns with professionalism and empathy.

• Stay updated on industry trends and advancements, actively seeking opportunities for professional development.

• Foster positive relationships with team members, providing support and assistance as needed.

• Embrace a teamwork-oriented approach, collaborating with colleagues to ensure seamless project execution.

• Uphold company values and policies, consistently representing the company in a professional and ethical manner.

Qualifications:

• Journeyman Plumber certification or equivalent.

• Proven experience in residential plumbing services, including installations, repairs, and maintenance.

• Solid understanding of plumbing systems, fixtures, and materials.

• Strong diagnostic and problem-solving skills.

• Excellent customer service and communication abilities.

• Detail-oriented with a focus on delivering quality workmanship.

• Valid driver's license and clean driving record.

• Physical stamina to handle the demands of the job, including lifting heavy objects and working in various environments.

• Strong work ethic and the ability to work independently and as part of a team.

Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.

• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.

• Highly organized, ability to act quickly while still having attention to detail.

• Hold yourself to a higher standard and exhibit a high level of integrity.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics

• Performance Pay directly tied to results – Get what you deserve

• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options

• Secure your financial future – 401(k) with company match

• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors

• We invest in your future – leadership training that directly results into bigger career opportunities

• Learn on the job – continuous education stipends available

About Us:

Illiana Heating & Air is a leading HVAC service provider, offering high-quality heating, air conditioning and indoor air quality solutions in Cedar Lake & surrounding areas. Since 1987, we’ve been helping folks throughout the Lansing and Northwest Indiana area enjoy total indoor air comfort in their homes and businesses. Nationally recognized as both the Residential Contractor of the Year and the Best Contractor to Work For, Illiana cares about its employees as much as its external clients.

Illiana Heating & Air is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.